Apprentice Payroll Administrator Level 3

Home Group Limited; North East; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading support services provider in North East England is seeking a Payroll Support Apprentice. This role offers the chance to gain an accredited qualification while working in a collaborative environment. Responsibilities include processing payroll, managing inquiries, and ensuring data accuracy. Ideal candidates will have G.C.S.E. qualifications in English and Maths, excellent communication skills, and a positive attitude towards learning. The position is hybrid, with flexibility and supportive team culture.

Benefits

34 days leave, increasing to 39 days

Health cash plan

Employee discounts

Career development support

Flexible pay options

Qualifications

• G.C.S.E grade in English and Maths or equivalent.
• Brilliant verbal and written communication skills.
• Ability to work on your own initiative and prioritize workloads.
• Ability to handle sensitive information and maintain confidentiality.
• A positive attitude and eagerness to learn.

Responsibilities

• Assist in managing the company payroll for 3700 colleagues monthly.
• Process new starters and changes to job roles.
• Provide support through emails, chat, and calls.
• Learn and gain experience towards an accredited qualification.

Skills

Verbal communication

Written communication

Initiative

Teamwork

Confidentiality

Education

2 G.C.S.E grades 9-4 (A-C), including English and Maths

Tools

Basic IT skills

Job description

You'll receive an accredited Payroll Administrator level 3 qualification (which we'll pay for) and great benefits including Health Cash Plan. Have you always wanted to develop a career in a fast-paced environment where you can have a real impact? Do you enjoy helping people, have a good eye for detail and enjoy working as a team toward a shared goal? And, most importantly, are you interested in learning how to use your talents to help us pay all colleagues accurately and on time? Then read on…

We have the perfect job for you as our Payroll Support Apprentice here at Home Group. Our award-winning apprenticeship programme has been designed to help launch your career and the great news is you can be any age to become an apprentice here!

What you'll do

1. Learning on the job gaining skills and experience to ensure data accuracy, enabling effective responses to queries via email, chat, and telephone, ensuring a customer-focused response. You'll also benefit from the knowledge of those around you.
2. Spend at least 20% of your time working toward your industry-recognized qualification with plenty of opportunity to put the theory into practice during your apprenticeship.
3. You'll have a mentor within the team, who will offer guidance and support on the job, and work with an expert apprenticeship delivery partner to complete your learning.
4. Helping our team to manage the company payroll we run each month that ensures our colleagues get paid.
5. Process new starters, those leaving the business, and changes to job roles for over 3700 colleagues every month!
6. Carrying out background administration for colleague benefits such as cycle to work scheme, smart tech vouchers, and pensions.

Imagine finishing each day knowing you've made a real difference in our customers' lives. That's exactly what you'll do here, working for a top 10 Great Place to Work in the UK!

Why choose us

You'll join Helen and our Payroll team of six. We're a supportive bunch who are super passionate about helping colleagues and managers with anything pay related. We're a close team who like to get together socially when we can! We don't just love to support our customers and colleagues, we're there for each other too!

This apprenticeship is your chance to grow your knowledge and develop your skills. Are you ready to invest in yourself and your professional development?

As a digital-first company, we use technology to help us keep in touch and complete our learning. It helps if you have some basic IT skills; we can teach you the rest!

Requirements include:

• 2 G.C.S.E grades 9-4 (A-C), including English and Maths (or equivalent).
• Brilliant verbal and written communication skills.
• Ability to work on your own initiative, prioritize workloads, and thrive under pressure.
• Ability to deal with sensitive information, maintaining confidentiality at all times.
• A fantastic attitude with a keenness to learn and build brilliant team relationships.

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.

Additional details

You'll be employed for a 21-month period, gaining extensive experience to launch your career, with many apprentices progressing into permanent employment upon completion.

You will work Monday to Friday, between 9:00 and 5:30. We offer flexibility, but sometimes you'll need to adapt to meet customer or business needs. Our work model is typically hybrid, with 2 days per week in the office, primarily Tuesday and Wednesday.

Our culture and benefits

We promote inclusion and wellbeing through policies and daily practices. Our diversity networks include Multicultural, LGBTQIA+, Women, and Disability groups, which help us thrive. Together, we make Home Group a great place to work!

• Enjoy 2 days volunteering, 34 days leave (including bank holidays and a 'me day'), increasing to 39 days.
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• Access over 800 discounts or cashback on shopping, holidays, and more, with additional discounts available through the NUS Student discount card.
• Benefit from flexible pay with Wagestream, allowing instant access to earned wages and tools to manage your finances.
• Grow your career with us; we're here to support your next step.