Apprentice Parts Advisor - Customer Service - Northampton

Steer Automotive Group; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading automotive repair group in the United Kingdom is offering an apprenticeship for a Parts Advisor. You will gain hands-on experience in customer service and parts management while completing a formal qualification. The successful candidate will interact directly with customers, take orders, manage complaints, and assist with stock control. This is a full-time position with a structured training program.

Qualifications

• Ability to manage customer complaints effectively.
• Capability to take customer and workshop orders.
• Sales/advice for accessories and modifications.

Responsibilities

• Communicate with customers and workshops about parts.
• Maintain stock levels and manage inventory.
• Raise invoices for parts sold.

Skills

Customer service skills

Communication skills

Sales skills

Education

Customer Service Practitioner Level 2

Job description

With over 30 years of accident repair experience, with sites across the UK and a commitment to delivering exceptional customer service time and time again, Steer is one of the industry's leading automotive repair groups.

• Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

What will I be doing? A dedicated pathway containing specialist training for Parts Advisor will run alongside the standard to ensure apprentices gain full knowledge of their specialist area at the appropriate level.

As a Parts Advisor you will have direct contact with customers, initially taking calls for parts required from both trade and retail customers and supporting the efficient effective supply of parts to the workshop.

A qualified apprentice will be able to:

• Be a confident first and last point of contact with customers
• Take customer and workshop orders
• Communicate effectively with both customers and the vehicle technicians
• Manage customer complaints
• Offer advice and guidance for vehicle care, warranty retention and warranty claims
• Sales/advice for accessories and modifications
• Collate information for CSI

As a Parts Advisor an apprentice will be responsible for ordering, selling and managing stock control on vehicle parts.

Once the apprenticeship is complete, they will be able to:

• Take orders from customers both face-to-face and over the phone
• Maintain an ordered stock room and find parts from stock
• Raise invoices
• Liaise with other members of staff

Customer Service Practitioner Level 2

• An apprenticeship includes regular training with a college or other training organisation
• At least 20% of your working hours will be spent training or studying

Monday- Friday, 9.00am- 5.00pm (Breaks to be confirmed).