Apprentice Parts Advisor

Sytner Group; Birmingham; On-site; GBP 12,000 - 18,000; Full time

Job summary

Join Sytner Group as an Apprentice Parts Advisor, where you will gain invaluable experience within a prestigious automotive environment. This role offers you a comprehensive training package at the BMW Group Academy, leading to nationally recognized diplomas and certifications. You will develop essential skills in customer service while being part of a vibrant and supportive team.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity, and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

Qualifications

• GCSE in English and Maths required.
• GCSE in one other subject preferred.
• Candidates should be trustworthy and willing to learn.

Responsibilities

• Manage stock and perform all duties of a parts department.
• Interact with the workshop, bodyshop, sales teams, and the public.
• Attend off-the-job training at the BMW Group Academy.

Skills

Attention to detail

Positive attitude

Strong work ethic

Keen interest in automotive vehicles

Education

GCSE Grade A*-C / 9-4 or Functional Skills Level 2

Job description

We are currently recruiting for an Apprentice Parts Advisor. The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers.

You will be trained to manage stock and perform all duties of a parts department and help to maximise the profitability and efficiency of an aftersales team; this will include interaction with the workshop, bodyshop and sales teams and directly with the public.

All BMW Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as the leader in delivering the ultimate customer experience. This apprenticeship will strongly focus on the retail environment and our customers' high customer service expectations. The training takes place over twelve months in the form of classroom sessions delivered at the BMW Group Academy UK in Berkshire.

Candidates will follow a nationally recognised diploma in customer service, achieving a level two qualification and including the courses for BMW Parts Advisor Certification.

On successful completion of the Advanced Apprenticeship, the qualifications attained will be:

• IMI Level 2 Diploma in Customer Service Practitioner
• BMW Parts Advisor Certification
  
  

During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.

Desired Skills

Personal qualities

• A keen interest and enthusiasm for automotive vehicles and the industry as a whole
• To be honest and trustworthy with a willingness to learn
• A positive attitude and work ethic, with high level of professionalism
• To be able to work on your own initiative but will be a key member of a team
• Attention to detail
• Pleasant telephone manner
  
  

Desired Qualifications

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C/ 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:

• English
• Maths
• One other subject
  
  

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work
  
  

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.

For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

• Apply Now
  
  

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Location

Sytner Solihull

120 Highlands Road, Shirley, Solihull, Solihull, West Midlands, United Kingdom, B90 4NU

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