Apprentice Neighbourhood Coordinator

First Choice Homes Oldham; Oldham; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player seeks an Apprentice Neighbourhood Coordinator to support high-quality tenancy and neighbourhood management services. This 15-month fixed-term training program offers valuable on-the-job experience in tenancy management, compliance, and community engagement. Ideal candidates will possess strong communication, teamwork, and problem-solving skills, with a commitment to customer service and continuous improvement. This role provides an excellent opportunity to develop skills while making a positive impact in the community. Join a diverse and inclusive team dedicated to enhancing residents' lives.

Benefits

37-hour week with hybrid working options

30 days holiday plus bank holidays

Defined contribution pension scheme

Death in service benefit

Healthcare cash plan

Employee Assistance Programme

Gym membership discounts

Paid professional subscriptions

Enhanced maternity and paternity pay

On-site wellbeing room

Qualifications

• Minimum of C/4 in Maths and English is essential.
• Proficiency in MS Office and information systems is required.

Responsibilities

• Support high-quality tenancy management through shadowing experienced staff.
• Assist vulnerable tenants and manage customer communications effectively.

Skills

Teamwork and collaboration

Strong communication skills

Customer service experience

Problem-solving skills

Data analysis skills

Initiative and prioritization

Education

Minimum of C/4 in Maths

Minimum of C/4 in English

Tools

MS Office

Information systems

Job description

Apprentice Neighbourhood Coordinator

Location: Oldham (hybrid)

Salary: National Minimum wage (depending on age)

Job Type: Fixed-Term (15 months)

The Apprentice Neighbourhood Co-ordinator supports the delivery of high-quality tenancy and neighbourhood management services by providing excellent customer service to improve residents' lives. This 15-month training programme aims to equip you with the necessary skills, experience, and on-the-job training related to Neighbourhood Management. You will be involved in tenancy and property management, addressing neighbourhood issues, tenancy enforcement, lettings, and premises management, including compliance issues.

You will work towards FCHO's vision, demonstrating its values and promoting positive practices related to Equality, Diversity & Inclusion, Health & Safety, Wellbeing, and Safeguarding.

Responsibilities include:

• Shadowing Neighbourhood Coordinators to deliver high-quality tenancy management, including home visits, calls, and interviews to ensure tenancy agreements are adhered to, covering tenancy reviews, decants, exchanges, succession requests, and abandoned tenancies.
• Learning about prevention, early intervention, and enforcement approaches in collaboration with partner agencies, including joint visits, signposting, referrals, and attending multi-agency meetings.
• Supporting vulnerable tenants to sustain their tenancies, in line with policies and legislation.
• Identifying safeguarding issues related to adults and children, domestic violence, mental health, and substance misuse, and knowing referral procedures.
• Developing communication skills to handle complex situations, utilizing conflict management, and understanding customer diversity.
• Shadowing multi-agency teams and participating in community events for community benefit.
• Managing some customer communications, conducting assessments over the phone, and addressing neighbourhood issues like fly tipping.
• Understanding and assisting in managing the void process, including inspections and communication with customers to ensure quality standards.
• Collaborating with the Income Collection Team to maximize income, providing debt and benefit advice, and supporting tenants in accordance with the Welfare Reform Act 2012.
• Building internal and external partnerships to understand FCHO's wider operations.
• Supporting Neighbourhood Coordinators to achieve targets related to service delivery, income, and customer satisfaction.
• Maintaining accurate records and complying with GDPR.
• Undertaking additional duties as reasonably assigned by your line manager.

Ideal candidates will have:

Essential:

• Minimum of C/4 in Maths and English
• Proficiency in MS Office and information systems
• Teamwork and collaboration skills
• Strong communication skills (written and verbal)
• Customer service experience
• Commitment to continuous improvement
• Relationship-building skills
• Initiative and prioritization abilities
• Problem-solving and time management skills
• Data analysis skills

Desirable:

• Experience with lone working and risk assessments
• Full UK driving license and access to a vehicle (preferred but not essential)

Benefits include:

• 37-hour week with hybrid working options
• 30 days holiday plus bank holidays and shutdown days
• Defined contribution pension scheme with up to 10% employer contribution
• Death in service benefit
• Healthcare cash plan and private health insurance
• Employee Assistance Programme and Doctorline helpline
• Discounts via colleague benefit platform
• Gym membership discounts
• Paid professional subscriptions
• Enhanced maternity, paternity, adoption, and sick pay
• On-site wellbeing room and café
• Long service awards

Application process:

Interviews and assessments will be scheduled promptly. We reserve the right to close applications early if necessary.

We are committed to diversity and inclusion. We encourage applicants from all backgrounds and are an equal opportunity employer. Please inform us of any reasonable adjustments needed during the application process.