Apprentice Nandoca

Nando's Chickenland Limited; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular restaurant chain is seeking a dedicated team member to ensure top-notch customer service. You will be responsible for serving food, managing the takeaway experience, and maintaining cleanliness in line with high standards. Ideal candidates should possess strong communication skills and a passion for hospitality. This position includes an apprenticeship program to further skills and career development.

Benefits

Free meal on every shift

Flexible shifts

40% discount for friends and family

Internal development programmes

Regular regional parties and events

Qualifications

• Ability to serve food and beverages according to high standards.
• Experience in managing takeaway customer experiences.
• Knowledge of health and safety, food hygiene, and restaurant security.

Responsibilities

• Serve food and beverages to a high standard.
• Manage takeaway customer experience efficiently.
• Maintain a clean and safe workstation.

Skills

Customer service

Food hygiene

Communication

Teamwork

Time management

Education

Hospitality Team Member Apprenticeship

Job description

Overview

Identify opportunities and apply techniques to increase sales and improve customer experience. Tailors communication techniques to meet customer needs and build rapport. Maintain a safe, hygienic, and secure working environment. Comply with health and safety legislation, regulations, guidelines and procedures. Follow food safety and allergen legislation and procedures applicable to own role. Use technology and equipment in line with business policy to meet customer needs. Handle transactions and payments securely. Work as part of a team to ensure that the products and services are delivered on time and in line with business needs. Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor. Use professional methods of communication that are tailored to different situations, and individual and team needs. Manage own time and workload, prioritising tasks. Maintain and rotate stock according to life cycle and business processes. Ensure equipment and technology faults and maintenance issues are reported promptly. Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures. Keep up to date with changes to products and processes. Use feedback to improve own performance. Reduces the waste of resources, taking sustainability into account, in line with business expectations. Follows and supports equity, diversity and inclusion legislation and principles. Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Responsibilities

• Serve food and beverages to Nando's high standards and ensure customers feel valued.
• Bring amazing food and drink to the table and make sure customers have everything they need.
• Manage takeaway customer experience and oversee front-of-house operations to ensure efficiency and quality service.
• Set up, maintain, hand over and close down a clean, safe, and fully operational workstation; perform deep cleaning to Nando's high standards.
• Follow all fire safety, health and safety, food hygiene and restaurant security measures.
• Back-of-house: Prepare, cook, and serve food to high standards; maintain a clean and safe workstation; perform deep cleaning as required.
• Report faults or maintenance issues with equipment and technology promptly.
• Check customers are satisfied with products and services and act on feedback in line with procedures.
• Keep up to date with changes to products and processes and use feedback to improve performance.
• Reduce waste and consider sustainability in line with business expectations.
• Follow and support equity, diversity and inclusion principles.

Apprenticeship Overview

• Hospitality Team Member Apprenticeship - Food and Beverage Service Level 2 including Functional Skills in maths and English, Team Working.
• Organisation Skills.
• As an Apprentice Nandoca (Team Member) at Nando's, you will be working towards a Level 2 Hospitality Team Member apprenticeship over the duration of 15 months, with on-the-job training, off-the-job support, coaching and a personalized learning plan.

Front of House / Back of House

• Front of house: Welcome customers, assist with needs, serve at the till, and ensure a high standard of service; manage takeaway experiences; set up, maintain, hand over and close down a clean workstation; follow safety and hygiene measures.
• Back of house: Prepare, cook, and serve food to high standards; set up, maintain and clean workstations; follow all safety and security measures.

Benefits

• Free meal on every shift you work.
• Flexible shifts.
• Access to a discount platform and 40% discount on Nando's for you and your friends and family.
• Internal development programmes to support career progression.
• Regular regional parties and events.