Apprentice Medical Receptionist - Ref 14846

Ilex View Medical Centre; Borough of Rossendale; On-site; GBP 10,000 - 40,000; Full time

Job summary

A community medical practice in the Borough of Rossendale is looking for a receptionist. Responsibilities include handling patient inquiries, managing appointments, and ensuring a tidy environment. Ideal candidates should have reliable transport and strong interpersonal skills. Training and progression opportunities are available, along with NHS benefits.

Benefits

Free parking

NHS pension

26+ bank holidays

Opportunities for progression and training

Qualifications

• Must have reliable transport.
• Should be willing to learn and adaptable.
• Experience with public interactions is a plus.

Responsibilities

• Input and extract information from the computer system.
• Greet and direct patients and visitors.
• Handle appointments and prescription requests.

Skills

Reliable transport

Willingness to learn

Resilience

Friendly and approachable

Experience working with the public

Job description

Company Bio

Ilex View Medical practice, formerly known as Dr Bachh and Partners, has been based in Rawtenstall for over 30 years. We provide General Medical Services to over 9500 patients in the Rossendale Valley.

At Ilex View Medical Practice, located in the heart of Rossendale, our vision is to embody the principles of the NHS Constitution. We aim to provide high-quality, accessible, and compassionate care to our community, reflecting their needs and fostering continuous improvement, innovation, and patient-centricity.

Job Description

• Inputting and extracting information from the Practice computer system
• Observing health and safety guidelines at all times
• General housekeeping (keeping reception and waiting areas tidy)
• Making refreshments for staff and participating in washing up
• Performing any other reasonable duties as necessary
• Completing all mandatory training modules
• Making appointments and taking requests for prescriptions
• Giving out results and handling ambulance transport bookings
• Managing home visit requests and dealing with general enquiries and complaints
• Contacting other providers, registering new patients and temporary residents
• Greeting and directing patients and visitors, handing out prescriptions

Requirements

• Reliable transport
• Willingness to learn
• Resilient, calm, patient, and empathetic
• Friendly and approachable
• Experience working with the public is a plus

Additional Information

• Working hours vary; earliest at 8:00am, latest at 6:30pm
• Shifts to be discussed at interview
• Free parking, NHS pension, 26+ bank holidays
• Opportunities for progression and training