Apprentice Lettings Administrator

WILLIAM H BROWN; Norwich; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading company in the estate agency sector is seeking an Apprentice Lettings Administrator to join the Norwich branch. This role will involve managing tenancy paperwork, ensuring safety compliance, and providing excellent customer service in a supportive environment. Ideal for candidates keen to learn and advance in real estate administration.

Benefits

Industry leading training and development

Career progression opportunities

Supportive and rewarding environment

Team incentives

Qualifications

• Experience as an Administrator or in Customer Service is required.
• Excellent verbal and written communication skills needed.
• Detail-oriented and resilient with a keen interest in learning.

Responsibilities

• Manage move-ins, create tenancy paperwork and liaise with tenants.
• Ensure all safety certificates are in place.
• Help tenants and landlords with queries throughout the process.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Resilience

IT literacy

Tools

MS Office

Job description

Apprentice Lettings Administrator

At William H Brown, part of the Connells Group, we're looking for a highly motivated Apprentice Lettings Administrator to support our fantastic team in branch in Norwich . As our Apprentice Letting Administrator you will take ownership of office administration accurately and efficiently and in a professional manner, within a busy customer facing environment.

What’s in it for you as our Apprentice Lettings Administrator?

• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Supportive, rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Apprentice Lettings Administrator

The main purpose of this role is to manage our move ins which will include creating the tenancy paperwork, liaising with tenants to ensure their referencing is completed as quickly as possible, ensuring all the safety certificates are in place & helping our tenants and landlords with any queries they may have during the process.

Skills and experience required to be a successful Apprentice Lettings Administrator

• Experience as an Administrator / Customer Service or similar role
• Customer focussed and comfortable in a client facing role
• Resilient, positive, numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Keen interest in learning and keeping up to date with industry changes
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

William H Brown is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

EACS06931