Apprentice IT Support Technician

XPS Solutions Ltd; Hessle; On-site; GBP 18,000 - 25,000; Full time

Job summary

A progressive IT company in Hessle is seeking a motivated Apprentice IT Support Technician. This role offers hands-on learning and a supportive environment for those passionate about IT. Responsibilities include delivering IT support, troubleshooting issues, and maintaining customer satisfaction. Ideal for individuals eager to expand their skills in an innovative workplace culture.

Benefits

Collaborative team environment

Focus on personal growth

Inclusive workplace culture

Qualifications

• Strong, methodical problem-solving abilities required.
• Excellent communication and interpersonal skills are vital.
• Solid understanding of Windows desktop operating systems essential.

Responsibilities

• Deliver remote and onsite IT support to customers.
• Diagnose and resolve technical issues efficiently.
• Manage tasks using internal ticketing system.

Skills

Problem-solving abilities

Communication skills

Understanding of Windows OS

Microsoft Office 365 support

Networking (TCP/IP, Ethernet)

Customer service orientation

Team collaboration

Job description

Are you passionate about technology and looking to begin your IT career in a supportive environment where creativity is encouraged? Look no further! XPS Solutions in Hessle is seeking a motivated and enthusiastic Apprentice IT Support Technician to join their progressive, energetic IT team.

This is more than just an apprenticeship; its your gateway into a career where innovation, creativity, and personal growth are celebrated daily.

Key Responsibilities

• Deliver remote and occasional onsite IT support to customers.
• Diagnose and resolve
• Install, configure, and troubleshoot
• Manage tasks using their internal ticketing system .
• Take customer calls
• Liaise with users to understand and explain technical issues clearly and simply.
• Maintain SLA compliance and contribute to excellent customer satisfaction.
• Help grow their knowledge base by contributing to documentation and internal knowledge sharing .
  
  

Skills & Knowledge

• Strong, methodical problem-solving abilities
• Excellent communication and interpersonal skills
• Solid understanding of Windows desktop operating systems and common troubleshooting techniques
• Experience with installing and supporting Microsoft Office 365 products
• TCP/IP, Ethernet networking, routing, and firewalls
• A natural customer service orientation and ability to relate to end users
• Ability to work independently and collaboratively as part of a team
  
  

Job Type

About the Employer

At XPS Solutions, youll be part of a collaborative team that values:

• Innovation
• Personal Growth
• Team Spirit
• Empowerment
  
  

This Role Is Ideal For Someone Who

• Is passionate about IT and eager to learn.
• Wants a hands-on role that offers both challenge and support.
• Enjoys solving problems and making peoples workdays better.
• Values a fun, friendly, and inclusive workplace culture.
  
  

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