Apprentice IT Support

M Group; Stevenage; On-site; GBP 18,000 - 25,000; Full time

Job summary

M Group is seeking an apprentice Data Analyst to join their Intelligent Solutions Team. This role offers a chance to develop practical and technical skills while gaining a Level 4 qualification. Successful candidates will work alongside experienced staff and receive mentorship, ensuring a supportive environment for growth and learning.

Benefits

Company car and fuel card

Dedicated mentor/buddy

Matched or contributory pension scheme

Online GP service

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work scheme

Enhanced maternity/paternity leave

Health Care Cash Plan

Qualifications

• Right to work in the UK.
• GCSE in Maths and English required.
• Interest in development and progression.

Responsibilities

• Identify areas for improvement in accuracy and efficiency.
• Support end users by resolving help requests.
• Learn and apply various IT systems.

Skills

Effective communication

Attention to detail

Ability to use own initiative

Hardworking

Keen to learn

Education

At least a grade of 4 GCSE (or equivalent) in Maths and English

Tools

Power BI

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Start date: September 2025

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

As an apprentice you will be part of our Intelligent Solutions Team who are responsible for identifying areas where we can improve accuracy, effectiveness and efficiency and enable change to realise these opportunities. This includes receiving, prioritising, documenting and actively resolving end user help requests.

This role will support the wider business to ensure end users can accomplish business tasks. This includes receiving, prioritising, documenting and actively resolving end user help requests.

Want to be a part of it?

What will you be doing?

This programme will develop your practical, technical and soft-skills, with Health & Safety at the heart of everything you do. On successful completion of your apprenticeship, you will gain a Data Analyst Level 4 qualification and a permanent, long-term career with M Group!

• You’ll be working alongside qualified and highly experienced members of staff, many of whom would have started their careers as an Apprentice just like you.
• You’ll learn about our business and the industry regulations surrounding it.
• We’ll teach you a variety of IT systems to support your role including Power BI
• Working at any stage of the software solution lifecycle.
• Undertaking maintenance of a range of contemporary or legacy software solutions to required levels of service.
• Searching and manipulating different types of data sources, including both structured and unstructured
• User administration and support
• Data upload
• Workflow design
• Effective communication
• Performance monitoring and bug fixing

What you’ll bring

• Right to work in the UK
• At least a grade of 4 GCSE (or equivalent) in Maths and English
• Effective communication skills
• Attention to detail
• Keen to learn with an interest in development and progression
• Passionate about the industry
• Hardworking
• Reliable, with excellent attendance and timekeeping
• Ability to use own initiative
• Must have a ‘can do’ attitude

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Company car and fuel card with a range of EV and hybrid vehicles to choose fromMy Car Choice our salary sacrifice EV/ Hybrid car scheme
• You will have a dedicated mentor/buddy assigned who will help you maximize your potential by sharing your knowledge
• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend – get rewarded for introducing people to us!
• Personal Accident Cover

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3^rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroup INDAPPR