Apprentice IT Support

BEAR Scotland; Perth; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading road maintenance company in Scotland seeks an Apprentice IT Support to join their team. This role offers full training with a focus on technology and problem-solving, along with the opportunity to gain a nationally recognized qualification. Hybrid working is available after 3 months. Candidates need not have prior experience but should possess a strong interest in IT and a willingness to learn.

Benefits

Competitive salary

Generous holiday entitlement

Pension scheme

Cycle to Work scheme

Employee Assistance Programme

Qualifications

• Strong interest in technology and problem-solving.
• Ability to manage time effectively.
• Enjoy helping people and communicating clearly.

Responsibilities

• Set up and maintain user accounts and access permissions.
• Install, configure, and update hardware and software.
• Troubleshoot user issues.
• Support laptops, printers, and mobile devices.
• Learn the basics of networking and IT security.
• Help roll out new IT systems and updates across the company.
• Provide excellent customer service to colleagues at all levels.
• Document solutions and maintain IT records.

Job description

Overview

Apprentice IT Support

Location: Perth, with some presence in South Queensferry

Contract: Fulltime, 40 hours per week, Monday – Friday, Hybrid working available after 3 months employment

BEAR Scotland is a leading road maintenance and management service provider in Scotland, maintaining and improving Scottish Trunk Roads including bridges and structures through some of the most scenic, but challenging, parts of the country.

Formed in 2000, BEAR Scotland is an alliance of three highly successful organisations who are prominent in the United Kingdom roads sector – Vinci, Jacobs and Breedon – joining together to provide trunk road network management and maintenance solutions to Transport Scotland.

We rely on strong digital systems to support our teams — from office staff to engineers working on site. We’re now looking to bring in a motivated IT Apprentice to join our team and build a career in IT Support while gaining a nationally recognised qualification – A Modern Apprenticeship in Digital technology: IT Support (SCQF Level 6).

Roles and Responsibilities

• Setting up and maintaining user accounts and access permissions
• Installing, configuring, and updating hardware & software
• Troubleshooting user issues
• Supporting laptops, printers, and mobile devices
• Learning the basics of networking and IT security
• Helping roll out new IT systems and updates across the company
• Providing excellent customer service to colleagues at all levels
• Documenting solutions and maintaining IT records

Knowledge, Skills and Experience

• You don’t need previous IT Work experience – we’ll provide the full training. We’re more interested in your attitude, curiosity and willingness to learn.
• Ideally you will hold (or be working towards) National 5’s / Highers, ideally including Computing, Business or Maths
• Have a strong interest in Technology and problem-solving
• Be organised and able to manage your time effectively
• Enjoy helping people and communicating clearly

Why BEAR?

At the heart of our success is our people — talented, innovative, and dedicated individuals who drive everything we do. We’re committed to attracting and retaining top talent by offering a supportive and rewarding work environment. In return, we provide:

• A competitive salary
• Generous holiday entitlement
• Pension scheme
• Access to a range of employee benefits including annual leave purchase, Cycle to Work scheme, and our Employee Assistance Programme

We believe in empowering our team to grow, thrive, and achieve their full potential. Join a company that inspires you to deliver your best work and supports your journey to evolve and succeed.

We are proud to be an equal opportunities employer, committed to promoting fairness, inclusion, and diversity across all areas of our business.