Apprentice IT Service Desk Analyst (Sizewell C)

EDF Energy Limited; Greater London; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

EDF Energy Limited in London is recruiting an Apprentice IT Service Desk Analyst to kick off a career in IT while training towards a Level 3 Business Administrator Apprenticeship. You’ll be the first point of contact for IT support, helping colleagues with Windows, Microsoft 365 and cloud-based services, and learning on the job in a busy alliance IT team.

This apprenticeship combines practical work with formal learning, developing professional communication, incident logging, problem solving and

Qualifications

• Interest in technology and IT support.
• Willingness to learn and develop customer-facing skills.
• Good communication and organisational abilities.

Responsibilities

• Be the first point of contact for IT support via phone, live chat and self-service.
• Log, prioritise and manage IT incidents and service requests.
• Support users with Windows 10/11, Microsoft 365, Active Directory and cloud-based systems.
• Work with colleagues and specialist teams to resolve issues.
• Create and maintain knowledge articles and self-service guidance.
• Contribute ideas to improve service quality and user experience.

Skills

IT support

Customer service

Communication

Problem solving

Teamwork

Education

Level 3 Business Administrator Apprenticeship

Job description

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Apprentice IT Service Desk Analyst (Sizewell C)

Job Category: Apprenticeship

Contract Partner Company: Civil Works Alliance (CWA)

Employing Company: CWA

The Sizewell C Jobs Service supports local people into exciting, long-term careers across our Project.#SZCJobs

Apprentice IT Service Desk Analyst (Sizewell C) CWA Sizewell C

Launch Your Career in IT with One of the UK's Largest Infrastructure Projects

Are you passionate about technology, enjoy solving problems, and want to build a career in IT while earning and learning?

Sizewell C is looking for an enthusiastic and motivated Apprentice IT Service Desk Analyst to join our Alliance IT Team. This is an exciting opportunity to gain real-world IT experience while working towards a nationally recognised Level 3 Business Administrator Apprenticeship.

As part of the team supporting one of the UK's most significant energy and construction projects, you'll be at the heart of delivering outstanding technical support to colleagues across the organisation.

As an Apprentice IT Service Desk Analyst, you will:

• Be the first point of contact for IT support requests via phone, live chat and self-service systems.
• Log, prioritise and manage IT incidents and service requests.
• Support users with a range of technologies, including Windows 10/11, Microsoft 365, Active Directory and cloud-based systems.
• Work with colleagues and specialist teams to resolve technical issues.
• Create and maintain knowledge articles and self-service guidance.
• Contribute ideas that improve service quality and user experience.
• Develop your technical and professional skills in a supportive team environment.

We're interested in your potential, attitude and enthusiasm more than your previous experience.

You’ll ideally have:

• A genuine interest in technology and IT support.
• Strong communication and customer service skills.
• A positive and proactive approach to learning.
• Good problem-solving abilities.The confidence to work both independently and as part of a team.
• Strong organisational skills and attention to detail.

About the Apprenticeship

Alongside your role, you'll complete the Level 3 Business Administrator Apprenticeship Standard, which develops highly transferable skills that can be applied across any modern organisation.

Throughout the programme, you'll build knowledge and experience in:

• Professional communication and stakeholder management.
• Business processes and organisational awareness.
• IT systems and digital tools.
• Planning and organisation.
• Decision-making and problem-solving.
• Record and document management.
• Project support and continuous improvement.

The apprenticeship is designed to help you become a confident professional with skills that can support future progression into specialist, supervisory or management roles.

This role is based in London

For this role you must have evidence of right to work in the UK. As a project, we do not discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we welcome applications from all sections of the community.

Why Join Us?

For more than 60 years, nuclear power stations in the UK have been quietly keeping Britain fuelled with massive amounts of home-grown energy.

Our teams up and down the country are proudly continuing to serve the nation – but they also have an eye on the future.

EDF is leading the UK's nuclear renaissance with the construction of a new nuclear power station at Hinkley Point C and plans for a new power station at Sizewell C in Suffolk.

Nuclear power is the most reliable, low-carbon energy source currently available to the UK. EDF is playing a key role in the development of nuclear sites, while Hinkley Point C will provide low-carbon electricity to meet 7% of the UK demand. The project is already making a positive impact on the local and national economy as well as boosting skills and education.

We’re not just building new nuclear power stations. We’re developing careers, upskilling generations and creating thousands of employment and apprenticeship opportunities across a variety of skills areas.

It takes a special kind of person to work in the nuclear energy industry and although we have thousands of them there’s always a need for more.

Our industry has a mind-boggling range of opportunities and more jobs, and in more places, than you might think. But it’s also an industry which is changing.

We’re a responsible business and proud to be Britain’s biggest generator of zero carbon electricity. With size, age and experience, we believe we can do even more.