Apprentice IT Desktop Support - West Suffolk Council

Apprenticeships; Bury St Edmunds; On-site; GBP 20,000; Full time

Job summary

Join a leading local authority as an Apprentice IT Desktop Support. This apprenticeship provides hands-on experience in IT support, allowing you to earn while you learn. You will gain essential skills in IT systems, customer care, and network maintenance. After successful completion, further career progression options may be available.

Benefits

Employee discounts on high street shops and cinemas

Health and wellbeing initiatives

Culture of learning opportunities

Qualifications

• Essential qualifications include GCSEs in English, IT, and Maths (grades 9-4).
• Relevant qualifications and industry experience can adjust the apprenticeship.

Responsibilities

• Learn to build and deploy PC workstations, laptops, and tablets.
• Assist on the helpdesk to log calls for hardware and software faults.
• Help with the installation and maintenance of network equipment.

Skills

Customer care skills

Analytical skills

Logical

Initiative

Non judgemental

Education

GCSE in English

GCSE in IT

GCSE in Maths

Job description

Apprentice IT Desktop Support - West Suffolk Council

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About

15th July 2025

West Suffolk Council is an extremely ambitious and dynamic local authority with a workforce of over 700 employees. We provide healthy, safe and vibrant places to live and work. Few other employers play such a pivotal role in the community. That's a great responsibility but also very rewarding and something that really makes a difference.

We are offering an exciting opportunity where you “earn and learn”. This apprenticeship pathway will give you the hands-on experience, knowledge and confidence to lead you into your chosen career and give you the chance to fully realise your potential within a fast paced and proactive organisation.

• To learn about how to build and deploy PC workstations, laptops, tablets and Smart Phones
• Assist on the helpdesk to log calls reporting hardware and software faults on workstations, telecommunications equipment and IT peripherals
• Assist with the installation and maintenance of network equipment and cabling
• Assist with the installation, support and use of desktop application software

Training to be provided

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation
GINGER NUT MEDIA LIMITED

Your training course
Information communications technician (level 3)

Your training plan
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying

Entry Requirements

Essential qualifications
GCSE in: English, IT, and Maths (grade 9 to 4 (formerly A* to C))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills required

• Customer care skills
• Analytical skills
• Logical
• Initiative
• Non judgemental

Company benefits

A unique employee package giving discounts on high street shops and cinemas, health and wellbeing initiatives and a culture of learning.

Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship

Closing Date

The closing date for this job offer is on 10/08/2025

£19,292.91 a year

Location

This job is located inBury St Edmunds, Suffolk

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.