Apprentice Information Communications Technician

Apprenticeships; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A training organization is offering an apprenticeship for an Information Communications Technician in Norwich. The role involves supporting daily IT operations, troubleshooting issues, and assisting users with software, hardware, and connectivity problems. Ideal candidates will have customer care and analytical skills and a GCSE in Maths. This apprenticeship offers valuable hands-on experience with a possibility of a job offer post-completion.

Responsibilities

• Answering the telephone
• Assisting users with common issues relating to hardware, software, web applications and connectivity
• Password resets and restoring lost files
• Setting up new user accounts
• Troubleshooting a variety of complex problems

Skills

Customer care skills

Analytical skills

Logical

Initiative

Education

GCSE in Maths (grade 4)

Job description

Apprentice Information Communications Technician

0 Likes

Home Explore Apprentice Information Communications Technician

About

30th July 2025

Summary

An Information Communications Technician supports daily IT operations for staff and students. This role includes elements of cybersecurity, user accounts, troubleshooting technical issues, software & hardware installation and maintenance, and logging or escalating issues via service desk call management to ensure smooth and secure IT operations.

• Training courseInformation communications technician (level 3)
• HoursMonday to Friday, shifts to be confirmed.37 hours a week
• Duration1 year 6 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering the telephone
• Assisting users with common issues relating to hardware, software, web applications and connectivity
• Password resets and restoring lost files
• Setting up new user accounts
• A countless variety of complex and intriguing problems that require a keen, enquiring and logical mind to troubleshoot

Requirements

GCSE in:

• Maths (grade 4)
  
  

Skills

• Customer care skills
• Analytical skills
• Logical
• Initiative

Other requirements

This role involves extended periods working at a computer, requiring concentration and attention to detail. Tasks may include troubleshooting under pressure, managing multiple requests, and occasional physical work like setting up hardware or visiting different sites for support.

After this apprenticeship

A position may be available for the right candidate following successful completion of the apprenticeship. The business is looking for somebody who wants to develop and gain a position following their apprenticeship.

Closing Date

The closing date for this job offer is on 29/08/2025

An apprenticeship is a real job where you learn, gain experience and get paid. You’re an employee with a contract of employment and holiday leave. By the end of an apprenticeship, you'll have the right skills and knowledge needed for your chosen career.