Apprentice Information Communications Technician

Getting In Limited; Gainsborough CP; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a forward-thinking housing charity as an Apprentice Information Communications Technician, where you'll gain hands-on experience in IT support within a friendly team. This role offers a unique opportunity to learn about agile infrastructure, network systems, and telephony while contributing to the continuous improvement of IT services. You'll engage with customers, support the IT helpdesk, and assist in the rollout of new equipment, all while working towards your Level 3 Apprenticeship. If you're eager to develop your IT skills and make a difference in the community, this apprenticeship is the perfect stepping stone for your career.

Qualifications

• Good IT knowledge and customer-focused skills are essential.
• Willingness to learn and support IT systems and services.

Responsibilities

• Support IT helpdesk and assist customers with queries.
• Help with procurement and security of IT assets.
• Assist in training and documentation for office systems.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Team working

Education

Apprenticeship Standard in Information Communications Technician Level 3

Job description

Apprentice Information Communications Technician

Apply From: 13/12/2024

Learning Provider

Delivered by LINCOLN COLLEGE

Employer

ACIS GROUP LIMITED

Vacancy Description

This is a great opportunity for someone with good IT knowledge to work within a friendly and supportive team, to get involved in and learn all aspects of IT support including agile infrastructure, network, telephony/comms and business systems. Come and join us on our journey of continuous improvement of our IT services and systems at Acis.

As an Apprentice IT Technician, a typical day might include:

• Being an effective and customer-focused member of the IT team, learning new skills and supporting our customers
• Supporting the IT helpdesk, helping customers both remotely and face-to-face
• Helping customers with basic queries, including setting up new user accounts
• Helping with procurement, security of assets and general office administration
• Supporting the roll out of new IT equipment, including mobile devices and phones
• Gaining an understanding and providing basic support on the Acis ICT network, including servers, desktop systems, applications, mobile devices and telephony
• Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications
• Writing documentation and helping with delivering training for key office systems
• Assisting with IT induction training
• Working flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post

Key Details

Vacancy Title

Apprentice Information Communications Technician

Employer Description

We're a housing charity going beyond the bricks and mortar to create opportunities for people to lead better lives. Serving communities across the East Midlands, Yorkshire and the Humber, we also support people to pick up new skills and qualifications and provide a home adaptations service to help people to enhance their independence.

Vacancy Location

Acis House Bridge Street Gainsborough DN21 1GG

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000290747

Key Dates

Apply From

13/12/2024

Closing Date For Applications

2025-01-02 23:59:59

Interview Begin From

Possible Start Date

2025-01-21 00:00:00

Training

Training to be Provided

• The successful candidate will work towards achieving their Apprenticeship Standard in Information Communications Technician Level 3
• A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
• This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/college and within their contracted working hours.

Learning Provider

LINCOLN COLLEGE

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience.

Apply Now