Apprentice in Business Administration Level 3 (Digital)

Integrated Care System; Seaton Delaval; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading healthcare organization is seeking an Apprentice in Business Administration to support IT services. You will assist with installation and configuration of IT equipment, troubleshoot support calls, and work towards a nationally accredited qualification. Ideal for those looking to start a career in healthcare with growth potential in an innovative and supportive environment.

Benefits

Career development opportunities

Work in a leading healthcare organization

Integrated training programme

Qualifications

• Previous experience in a business administration/customer focused role is an advantage.
• Basic IT skills are required.

Responsibilities

• Assist in providing support for all IT Services and software.
• Troubleshoot basic Service Desk support calls.
• Manage and maintain documentation.

Skills

Customer service skills

Data entry and retrieval

Education

5 GCSE's at level A-C or 9-4 (including Maths, English)

Job description

Go back Northumbria Healthcare NHS Foundation Trust

Apprentice in Business Administration Level 3 (Digital)

The closing date is 11 August 2025

Our primary customer is Northumbria Healthcare NHS FT which provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult social care (PACS) through the 10000 employed staff. Northumbria Healthcare's Digital Services team provide all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper free at the point of care. The role of the Digital Services Apprentice is to support existing PC equipment and software applications along with the deployment of new equipment and software.

Main duties of the job

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

Duties for this role include:

To assist in providing support for all IT Services, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.

Investigate routine enquiries, queries from staff providing assistance & advice as required.

To order, install, and configure new IT sequipment and services.

To manage and maintain documentation as appropriate to the role.

To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.

To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.

To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.

To undergo staff training and developing as required and attend all team and departmental meetings.

To update systems as appropriate to track the lifetime of IT assets within the Trust.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality - opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn't, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way! Please read 'applicant guidance notes' before submitting your application

Job responsibilities

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

Duties for this role include:

To assist in providing support for all IT Services, software and mobile devices throughout the Trust including installation of PC hardware, software and peripheral devices.

Investigate routine enquiries, queries from staff providing assistance & advice as required.

To order, install, and configure new IT sequipment and services.

To manage and maintain documentation as appropriate to the role.

To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.

To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.

To work within the Trust IM&T Security Policy at all times and ensure all systems supported comply with this.

To undergo staff training and developing as required and attend all team and departmental meetings.

To update systems as appropriate to track the lifetime of IT assets within the Trust.

Person Specification

Qualifications / Professional Registration

• 5 GCSE's at level A-C or 9-4 (including Maths, English)

Experience & Knowledge

• Previous experience of working in a business administration / customer focused role
• Experience of data entry and retrieval

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Healthcare NHS Trust

Manufacturing and Innovation Hub (Digital Services), Avenue Road

Manufacturing and Innovation Hub (Digital Services), Avenue Road