Apprentice in Business Administration Level 3 (Digital)

Northumbria Healthcare NHS Foundation Trust; North East; On-site; GBP 20,000 - 25,000; Full time

Job summary

A national health services provider is looking for a Digital Services Apprentice to support IT services and software applications. The role involves installing and configuring equipment, troubleshooting IT support calls, and managing documentation. It's an excellent opportunity to start a career in the NHS while gaining a nationally accredited apprenticeship qualification. The position offers growth and development in a supportive environment.

Qualifications

• Interest in Information Technology and Digital Services.
• Basic understanding of IT hardware and software is advantageous.

Responsibilities

• Assist in providing support for IT services and software.
• Install and configure new IT equipment and services.
• Troubleshoot and resolve basic service desk support calls.

Job description

A Vacancy at Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust.

Our primary customer is Northumbria Healthcare NHS FT, which provides health and social care services in primary care, acute hospitals, community hospitals, and adult social care (PACS) through 10,000 employed staff. Northumbria Healthcare’s Digital Services team provides all of the technology and technical development to assist in the current electronic systems and the development and delivery of the drive to be paper-free at the point of care. The role of the Digital Services Apprentice is to support existing PC equipment and software applications, along with the deployment of new equipment and software.

An Apprenticeship Education Programme is an integrated work-based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

Duties for this role include:

1. To assist in providing support for all IT services, software, and mobile devices throughout the Trust, including installation of PC hardware, software, and peripheral devices.
2. Investigate routine enquiries and queries from staff, providing assistance and advice as required.
3. To order, install, and configure new IT equipment and services.
4. To manage and maintain documentation as appropriate to the role.
5. To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.
6. To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
7. To work within the Trust IM & T Security Policy at all times and ensure all supported systems comply with this.
8. To undergo staff training and development as required and attend all team and departmental meetings.
9. To update systems as appropriate to track the lifetime of IT assets within the Trust.

We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost-effective living, great nightlife, some of the best schools, with a wealth of history available on your doorstep. Sound too good to be true? Well, it isn’t; this is what you get when you work for Northumbria Healthcare. This is the Northumbria Way! Please read ‘applicant guidance notes’ before submitting your application.

An Apprenticeship Education Programme is an integrated work-based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

Duties for this role include (repeated):

1. To assist in providing support for all IT services, software, and mobile devices throughout the Trust, including installation of PC hardware, software, and peripheral devices.
2. Investigate routine enquiries and queries from staff, providing assistance and advice as required.
3. To order, install, and configure new IT equipment and services.
4. To manage and maintain documentation as appropriate to the role.
5. To ensure new equipment and services are installed and configured in a timely manner and in line with Trust standards and service levels.
6. To troubleshoot and resolve basic Service Desk support calls in a timely manner and in line with Trust standards and service levels.
7. To work within the Trust IM & T Security Policy at all times and ensure all supported systems comply with this.
8. To undergo staff training and development as required and attend all team and departmental meetings.
9. To update systems as appropriate to track the lifetime of IT assets within the Trust.

This advert closes on Monday 11 Aug 2025.