Apprentice ICT Technician - Colchester

Candino CA; Colchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and ambitious NHS organization as an ICT apprentice, where you will gain hands-on experience in IT support while contributing to patient care. This role offers the opportunity to work alongside a dedicated team of IT professionals, helping to resolve technical issues and improve service delivery. With a focus on professional development, you will receive training and support to enhance your skills in a fast-paced environment. If you're eager to learn and make a difference in healthcare, this apprenticeship is the perfect starting point for your career in IT.

Benefits

Generous pension scheme

27 days annual leave

NHS discounts

Health and Wellbeing programme

Qualifications

• Good clerical experience and customer-facing role.
• Exposure to working in an ICT department is desirable.

Responsibilities

• Help install, maintain, and troubleshoot network and PC hardware.
• Provide 1st, 2nd, and 3rd line support for over 12,000 users.

Skills

Customer Service

IT Support

Clerical Skills

Communication Skills

Education

GCSEs at Grade C or equivalent

Tools

Microsoft Applications

Job description

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East Suffolk and North Essex NHS Foundation Trust

About

East Suffolk and North Essex NHS Foundation Trust is one of the largest NHS organisations in the region, employing over 12,000 staff and serving a population of almost 800,000 residents. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients' own homes.

We are an ambitious trust with a simple vision, to provide the communities we serve with excellent healthcare and build a better future for the people of East Suffolk and North Essex. To help us do this, we will work closely with our local partners to deliver more of the joined-up services and care our residents need.

For our staff and our patients we have the same philosophy: time matters. We concentrate on removing or improving the things we do that don't work for our patients. For our staff, this means more time to care for patients and greater opportunities to develop skills and experience. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring whats widely regarded as the worlds best EPR system to ESNEFT, transforming life in hospital for staff and patients.

To be the best, we need to attract and keep the best staff. Our size puts us in a strong position to grow, providing more of the latest services. Our scale provides exciting opportunities for development, innovation, research, education and training. Support from technology and logistics help us see patients at the right time.

If you are passionate about patient care, want to develop your skills and knowledge and if your ambition matches ours, its time to work together.

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Key details

Location

SiteColchester HospitalTownColchesterPostcodeCO4 5JLMajor / Minor RegionEssex

Contract type & working pattern

ContractApprenticeship: 24 monthsHoursFull time - 37.5 hours per week

Salary

GradeApprenticeships: Apprenticeship

Specialty

Main areaICT

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of the ESNEFTs core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Job Overview

We're looking for an ICT apprentice to join our team.

Our ICT department has a proven record of bringing in apprentices and giving them the chance to learn and progress into our team.

If you have an interest in helping patients - by helping staff with their IT needs and want a hands on IT job where you can get stuck in, then this is for you.

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You'll be exposed to everything from our busy service desk, to hardware replacements on wards and clinical areas.

You'll be happy to do simple tasks and learn how to do more complex IT support as you progress. This position allows you to work with a team of 70+ dedicated IT professionals who will support you. You'll be willing to put the effort in to learn and work hard to support our Trust and our colleagues.

Travel to our community sites will be part of the role, so a full driving license is essential

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring whats widely regarded as the worlds best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

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Detailed Job Description And Main Responsibilities

• To help install, maintain and troubleshoot network/wireless, telecom, PC hardware and software faults and service request.
• Engage in 1 st,nd2 and rd 3 line support tasks in relation to the trusts 12,000+ users
• To maintain application installation and configuration documentation
• Monitoring issue tracking system and responding in a timely manner to tickets that have been raised
• Troubleshooting and either resolving or escalating desktop or network computer issues
• Performing software upgrades and installation
• Software installation and configuration for new desktop, laptop and surface computers
• Adding, amending and removing user accounts
• Providing a friendly and sympathetic service to fellow colleagues
• To log all calls and tasks on the Trusts call logging system, update and track call progress through to resolution ensuring that requests and faults are actioned in accordance with service level agreements
• Carry out any other related and relevant duties requested by ICT colleagues
• Conform to the Trusts Data Protection and Security Policy, the Data Protection Act and the Computer Misuse Act, ensure conformance to and promote the Trusts IT Standards.
• All employees must comply with the ESNEFT Equality and Opportunity Policy and Race Equality Scheme and must not discriminate on the grounds of sex, colour, race, ethnic or national origins, marital status, age, disability, sexual orientation or religious belief.
• Employees have a responsibility to themselves and others in relation to managing risk, health and safety and will be required to work within the policies and procedures laid down by the Ipswich Hospital NHS Trust. The Trust seeks to establish a safe and healthy working environment for its employees and operates a non-smoking policy.
• All employees have the right to work in an environment which is safe and to be protected from all forms of abuse, violence, harassment and undue stress. All employees are responsible for helping to ensure that individuals do not suffer harassment or bullying in any form. All employees will be personally accountable for their actions and behaviour in cases of complaint of harassment or bullying.
• All staff have a responsibility to contribute to a reduction in the Trust's carbon footprint and should pro-actively reduce and encourage others through own actions to reduce their contribution to carbon emissions. This includes switching off electrical appliances that are not in use, turning down heating, closing windows, switching off lights and reporting carbon waste etc.
  
  

For full details of the responsibilities and duties of this role please see the attached job description.

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.

Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.

When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due Home Office eligibility.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.

Applicant requirements

info The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Person specification

Experience

Essential criteria

• Good clerical experience.
• Customer facing role
  
  

Desirable criteria

• Exposure to working ICT department
• Microsoft applications.
  
  

Education

Essential criteria

• GSCSs at Grade C, or equivalent, including Mathematics and English
• Driving license
  
  

Desirable criteria

• Knowledge of ICT principles such as ITIL
  
  

General

Essential criteria

• Effective verbal communication skills
• Methodical
• Able to prioritise and work to deadlines.
  
  

Documents

• Job Description (, 288.6)PDFKB
• Personal Spec (, 336.6)PDFKB
• DBS Information (, 315.0)PDFKB
• ESNEFT Values and Behaviours (, 74.8)PDFKB
• Value of joining NHS Pension (, 125.2)PDFKB
• Apprenticeship Handbook (, 373.9)PDFKB
• Staff Networks (, 230.1)PDFKB
  
  

Further details / informal visits contact

NameMark St John-GreenJob titleIT Support ManagerEmail address [email protected]Telephone number07943754330

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Temporary

Job function

• Job function

  Information Technology

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