Apprentice ICT Support Technician - JTMAT Central Team

We Manage Jobs(WMJobs); Burton upon Trent; On-site; GBP 8,000; Part time

Job summary

A regional education trust is seeking an IT Support Technician to provide customer service and on-site support. This part-time role involves device management and IT project participation through an apprenticeship. Ideal candidates should be enthusiastic, motivated, and able to learn technical skills quickly. Upon completing the apprenticeship, a permanent role may be available with a salary adjustment.

Qualifications

• Enthusiastic and motivated with the ability to learn technical skills quickly.
• Confident in using the telephone and good written communication skills.
• Willingness to undertake an Apprenticeship and engage in professional development.

Responsibilities

• Provide excellent customer service to schools across the Trust via the helpdesk.
• Support the build and deployment of devices and maintain the asset register.
• Contribute to important Trust IT projects and shadow colleagues.

Skills

Customer service

Technical learning ability

Written communication

Teamwork

Job description

Overview

IT Support Technician
Whole Year, Part Time working 30 hours per week
Fixed Term initial for duration of Apprenticeship. On successful completion, transition to permanent role
Salary: National Apprenticeship Wage: £7.55 per hour during Apprenticeship phase
Upon completion of qualification, salary will be Grade 4: (SCP5-6) £25,583 to £25,989 per annum pro rata
Actual salary: £20,743 to £21,072 per annum

John Taylor Multi Academy Trust (JTMAT) believes in the power of education to improve lives – and the world. Due to the expansion of the Trust’s Central IT Team, we are seeking to appoint an enthusiastic and motivated individual who is looking to build a successful career in IT. This role is perfect for someone with the ability to learn technical skills quickly.

Responsibilities

• Provide excellent customer service to schools across the Trust via the helpdesk, and provide on site support for colleagues in the Central Team.
• Support the build and deployment of devices and maintain the asset register.
• Contribute to important Trust IT projects and do work shadowing with colleagues to gain real experience and insight.

Qualifications / Skills

• Enthusiastic and motivated with the ability to learn technical skills quickly.
• Confident in using the telephone and have good written communication skills to respond to problems.
• Willingness to undertake an Apprenticeship and engage in professional development after completion.
• Ability to work as part of a small team in a supportive environment.

What we offer and timelines

The successful candidate will join a small and friendly team at a key time as we implement a new helpdesk solution and will be learning via an Apprenticeship. After qualification, professional development will be reviewed with opportunities to enhance knowledge.

Closing date: 12 noon on Monday 13th October 2025
Selection/Interview: To be confirmed

Important notices

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website. If shortlisted, an online search may be conducted before interview. Our Safeguarding Policy is available on our website, and pre-employment checks include an enhanced DBS check. Please review our Recruitment Pack on the school website before applying.