Apprentice ICT

NEC Software Solutions; Leek; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading technology solutions provider is looking for an ICT Apprentice in Leek. This role involves providing technical assistance to internal and external clients. Responsibilities include support in diagnosing issues, implementing security policies, and communicating with stakeholders. Candidates should be detail-oriented and enthusiastic with excellent communication skills. Company benefits include 25 days of paid holiday and a competitive salary.

Benefits

25 days paid holiday

4x basic salary life assurance

Group Pension Plan

Tax-efficient flexible benefits

Competitive salary

Qualifications

• High attention to detail with problem-solving skills.
• Enthusiastic with a strong work ethic and team spirit.
• Open to learning new ideas.
• Confident in using Microsoft Excel.
• Excellent grammatical and communication skills.

Responsibilities

• Provide technical support to internal and external customers.
• Establish and diagnose technical problems and faults.
• Apply security policies in line with organizational requirements.
• Communicate with stakeholders to resolve issues.
• Document and escalate tasks for clear audit trails.

Skills

Problem-solving skills

Attention to detail

Enthusiastic and team spirit

Communication skills

Microsoft Excel

Job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

The ICT Apprentice role requires a proactive self-starter who is familiar with modern technology to work alongside the Service Management Teams within the Staff Moorlands and High Peak District Council offices.

The successful candidate will provide technical assistance to both internal and external clients and ensure effective management and supervision of technology.

You may work with physical hardware in-person and on-site, or remotely with cloud-based virtual software and technologies.

Key Responsibilities:

• Provide technical support to internal and external customers remotely and/or face-to-face
• Establish and diagnose technical problems and faults
• Apply security policies in line with organizational requirements
• Communicate with stakeholders to resolve issues
• Use tools and technologies to resolve technical issues
• Document and escalate tasks for clear audit trails
• Support technicians with resolving system user queries and faults in a helpdesk environment
• Potential roles include Help Desk Support, Office IT Technician, IT Support Officer, Data Centre Support Technician, Cyber/Security Support

Qualifications:

• High attention to detail with problem-solving skills
• Enthusiastic with a strong work ethic and team spirit
• Open to learning new ideas
• Confident in using Microsoft Excel
• Excellent grammatical and communication skills, able to communicate confidently at all levels

Additional Information

Employees of NECSWS are entitled to the following company-funded benefits:

• 25 days paid holiday (including 3 company-nominated days) with the option to buy/sell up to 5 days
• 4x basic salary life assurance cover
• A Group Pension Plan with employer contributions
• Tax-efficient flexible benefits tailored to individual needs
• Competitive salary

OTHER INFORMATION

Candidates must demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. A DBS check may be required depending on the role.

NECSWS is an equal opportunities employer, welcoming applications from all communities.