Apprentice Hospitality Team Member

Shepherd Neame; Guildford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Shepherd Neame, l'une des plus anciennes brasseries de Grande-Bretagne, cherche des candidats passionnés pour rejoindre son académie comme Apprentis Membres de l'Équipe de Restauration. Ce poste offre une formation pratique dans un environnement dynamique tout en permettant d'obtenir une qualification reconnue à l'échelle nationale. Les candidats auront l'opportunité de développer leurs compétences en service, communication et confiance en eux, tout en bénéficiant d'un salaire concurrentiel et d'avantages tels que des remises sur la nourriture et des opportunités de progression de carrière.

Benefits

Partage des pourboires

Remises de 25% sur la nourriture et les boissons

Plan de pension de l'entreprise

Accès à une plateforme de santé mentale au travail

Qualifications

• Âgé de 16 ans ou plus et passionné par le service à la clientèle.
• Aucun niveau d'expérience requis, seulement de l'enthousiasme.

Responsibilities

• Fournir un service amical et mémorable.
• Prendre des commandes et servir de la nourriture et des boissons.
• Apprendre les opérations d'hôtellerie auprès de professionnels de l'industrie.

Skills

Communication

Travail d'équipe

Service à la clientèle

Job description

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Apprentice Hospitality Team Member, Guildford

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Client:

Location:

Guildford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2de78efcaf2d

Job Views:

8

Posted:

14.07.2025

Expiry Date:

28.08.2025

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Job Description:

Shepherd Neame is excited to be recruiting for an Apprentice Food and Beverage Team Member to join us.

Boasting an enviable location on the banks of the River Wey in Guildford, Surrey, the Britannia is an award-winning Shepherd Neame pub that serves up fine food, drink, and family-friendly hospitality at the heart of town. It’s both a popular spot for locals and a great base for visitors, with the town’s top attractions and historic cobbled High Street just a stone’s throw away.

Are you ready to kickstart your career in hospitality with one of Britain’s oldest and most loved brewers? Shepherd Neame is looking for enthusiastic, people-focused individuals to join our newly launched Hospitality Academy as Apprentice Front of House Team Members. Whether you’re fresh out of school, changing careers, or passionate about great service, this is your chance to earn while you learn in a vibrant, fast-paced environment — all while gaining a nationally recognized qualification through our training partner, HIT Training. Check out the brochure via this link.

Qualification link via Skills England

What You’ll Be Doing:

• Delivering warm, friendly, and memorable service to our guests
• Taking orders, serving food and drinks, and keeping the front of house running smoothly
• Learning the ropes of hospitality operations from industry professionals
• Working as part of a supportive team in one of our iconic pubs or hotels
• Growing your confidence, communication, and customer service skills

What You’ll Gain:

• A structured apprenticeship program with HIT Training
• A nationally recognized hospitality qualification
• Hands-on experience in a real working environment
• Ongoing support and mentoring from experienced team members and managers
• Opportunities to progress within Shepherd Neame after your apprenticeship, with further development

Who We’re Looking For:

• A positive attitude and a genuine passion for hospitality
• Great communication and teamwork skills
• Willingness to learn and grow in a fast-paced setting
• No previous experience required — just bring your enthusiasm!

WHAT’S IN IT FOR YOU?

• Competitive hourly pay rate
• A share of tips in addition to your hourly pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers on high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Nationally recognized qualification

As part of the apprenticeship journey, Level 2 Food & Beverage Team Member apprentices will attend workshops, meet with their tutor, learn new skills and knowledge via their online portfolio, and be supported by their manager and Apprenticeship Lead.

Specialist areas include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations, and conference and banqueting. The key focus is developing excellent hospitality skills, such as recognizing customer needs, matching them to products and services, and working as part of a team to ensure every customer feels welcomed and looked after. Apprentices will have a vocational trainer assigned and will meet regularly with their manager for progress reviews.

What do we need from you?

• The course length is 8-12 months, plus up to 3 months for End Point Assessment
• Bring your passion and love for customer service
• You must attend training at the Hospitality Academy for workshops

Am I Eligible? If you can answer yes to the below, you are eligible!

• Starting a career in hospitality or upskilling at entry-level positions
• You must be aged 16 or over

What are my next steps after completing the apprenticeship?

Successful completion may lead to roles such as supervisor or team leader. Hospitality Supervisor Level 3 is a suitable progression, alongside our internal career pathway program.

WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, based in Faversham, Kent, for over 300 years. An independent family business, with an award-winning visitor center and over 300 pubs and hotels across London and the South East, employing around 1,500 staff.

We are a modern, flexible, and agile business, thriving on our Sheps Skills approach.