Apprentice Hire Controller

Vp plc; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading tool and equipment hire company in London is offering an apprenticeship as a Hire Controller. This role combines hands-on experience with structured learning, focusing on customer service, sales, and equipment management. Ideal candidates will have GCSEs in Maths and English, a positive attitude, and basic IT skills. The position offers a starting salary of £15,765 along with various benefits including holiday leave, tool hire, and discounts.

Benefits

Starting salary £15,765

Salary sacrifice pension

25 days annual leave FTE, plus bank holidays

Free Tool Hire

Life Assurance cover 3x salary

Cycle to work scheme

Health Shield discounted premiums

Qualifications

• GCSE Maths & English (Grade 4-9) required.
• Positive attitude and eagerness to learn essential.
• Good organisational and self-study skills needed.

Responsibilities

• First point of contact for customers in the branch.
• Assist with processing hires, sales, and invoices.
• Help plan equipment deliveries and collections.

Skills

Positive attitude

Eagerness to learn

Organisational skills

Basic IT skills

Customer service experience

Education

GCSE Maths & English (Grade 4-9)

Job description

Are you ready to kickstart your career in the tool and equipment hire industry while gaining a Level 2 Hire Controller (Plant, Tools & Equipment) qualification?

Our Apprenticeship Programme combines hands-on experience with structured learning, giving you the skills, knowledge, and confidence to succeed in the hire industry. You'll work alongside our experienced branch team, learning every aspect of hire, sales, and customer service, all while studying for a government-recognised qualification.

What You'll Be Doing:

• Learning to be the first point of contact for customers, both face-to-face and over the phone
• Assisting with processing hires, sales, and invoices
• Helping plan and support daily equipment deliveries and collections
• Checking and maintaining tools and equipment to ensure they're ready for hire
• Supporting with stock checks and keeping the branch clean, safe, and organised
• Developing a strong understanding of health and safety procedures
• Attending all scheduled college sessions (online or in person) and completing all modules successfully.

What We're Looking For:

• GCSE Maths & English (Grade 4-9)
• A positive attitude and eagerness to learn
• Reliable, enthusiastic, and a great team player
• Good organisational and self-study skills
• Basic IT skills (Word, Excel, Outlook)
• Previous customer service experience is a bonus, but not essential!

What We Can Offer You:

• Starting salary £15,765
• Salary sacrifice pension
• Monday- Friday only (no weekends)
• 25 days annual leave FTE, plus bank holidays
• Additional holiday purchase scheme
• Free Tool Hire
• Life Assurance cover 3x salary
• Share save scheme
• Eye care vouchers
• Recommend a friend scheme
• Learning & Development - commitment to upskilling and developing our people, structured in house training available alongside external training where required
• Cycle to work scheme
• Long service recognition
• My Vp discounts - a variety of discounts and rewards on thousands of well-known brands
• Discounts on HP products
• EE mobile contract discount offers
• Gym discounts
• Health Shield (discounted premiums on health care cash plan)
• Regit Assist 24/7 accident helpline - free joining

A Little Bit About Us:

Brandon Hire Station is the leading provider of tool and equipment hire in the UK.

Our commitment to exceptional customer support services is unmatched in the industry. We guarantee timely delivery of our tools and equipment through our branded vehicles and FORS accredited drivers. Plus, with our 'Everyday Product Hire Guarantee', you can trust that our most hired products are always available at every branch, every day, collected or delivered throughout the UK.

At Brandon Hire Station, we're actively looking for passionate individuals to join our team. We're committed to providing the highest level of service to our customers and we're always on the lookout for like-minded professionals who share our dedication to excellence.

If you're interested in working for a company that's committed to providing exceptional customer support services, we invite you to apply for a position with Brandon Hire Station today.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.