Apprentice Healthcare Support Worker

Chelsea and Westminster Hospital NHS Foundation Trust; City Of London; On-site; GBP 18,000 - 23,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive person to support ward operations and administrative tasks. You will help maintain a clean and safe environment, assist with patient movement and clerical duties while upholding confidentiality and respectful care.

The role requires good communication, ability to adapt to changing priorities, and willingness to complete an approved apprenticeship within the specified timeframe.

Qualifications

• Proven ability to communicate clearly with patients, relatives and staff.
• Willingness to undertake apprenticeship within specified timeframe.
• English and Maths at Level 1 or equivalent desirable.

Responsibilities

• Maintain a clean, safe, welcoming environment for patients and staff.
• Undertake clerical duties and manage enquiries politely.
• Record information accurately and file as directed.
• Assist with transport, appointments and patient care tasks as required.

Skills

Effective communication

Empathy

Confidentiality

IT skills

Adaptability under pressure

Equality & diversity

Education

Level 1 English & Maths

Apprenticeship willingness

Care Certification

Tools

IT systems

Job description

Detailed job description and main responsibilities

• Will ensure the environment is clean, comfortable, safe, and welcoming to patients, relatives and all health care workers.
• Will be aware of and understand; basic infection control techniques, the disposal of sharps and universal safety techniques with regard to spillages..
• Clean and maintain equipment and make ready for use with the relevant labelling.
• Report any faulty or broken equipment to the Registered Nurse/ Midwife and label appropriately.
• Deliver specimens, test requests, notes or any charts as requested.
• Escort patients to other departments.
• To have an awareness of monitoring and maintaining, where required, stock levels.
• Keep all storage areas clean and tidy and in good order

Clerical and Reception

• Undertake administrative and clerical duties as required/ in the absence of the ward clerk/ receptionist.
• Deal with all enquiries politely and effectively in any circumstances.
• Ensure patients confidentiality and details are maintained at all times.
• Redirect all patients' enquiries to the Registered Nurse/ Midwife.
• Ensure that all information is accurately recorded and files updated and that all documentation is accurately filed as directed.
• Make patient appointments and book patient transport, if required, as directed by the Registered Nurse/ Midwife

Communication

• Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
• Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.

Person specification

Education and Qualifications

Essential criteria

• Willingness to develop within health and care training framework
• Willingness to complete apprenticeship within specified timeframe

Desirable criteria

• English and Maths qualification Level 1 or equivalent
• Care Certification

Experience

Desirable criteria

• Recent experience of working in a patient/client care setting or customer-facing environment

Skills and Knowledge

Essential criteria

• Effective communication skills
• Able to provide individualised care and empathy
• Able to demonstrate knowledge of equality and diversity
• Able to demonstrate awareness of the importance of confidentiality, privacy and dignity
• Able to undertake routine personal care duties, escalating to supervisor when required
• Able to demonstrate IT skills
• Able to adjust to pressures in a continuously changing working environment

Desirable criteria

• Able to communicate effectively with patients, relatives and multi-disciplinary teams
• Able to plan and prioritise workload

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• Some roles may require weekend shift working across multiple sites
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on