Apprentice - Health and Social Care (Customer Only)

Home Group; North Shields, Gateshead, Kirkwall; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated individuals for an exciting apprenticeship in Health and Social Care. This full-time role offers a unique opportunity to gain valuable experience while working directly with older residents, helping them live comfortably and independently. As part of a supportive team, you will receive mentorship and training, leading to a recognized qualification in Adult Care. With a focus on personal growth and development, this apprenticeship is perfect for those looking to make a meaningful impact in the community. Join a vibrant workplace that values diversity, well-being, and professional growth!

Benefits

25 days leave plus bank holidays

Health cash plan

Over 800 high street discounts

Generous pension scheme

Life insurance of 3x salary

Time off for volunteering

A 'me day' to use whenever you fancy

Qualifications

• Genuine interest in learning and personal development.
• Ability to work with older residents and support their needs.

Responsibilities

• Support older residents in living comfortably and independently.
• Gain hands-on experience in adult care with mentorship.

Skills

Interpersonal Skills

IT Skills

Compassion

Flexibility

Education

GCSEs in English and Maths

Job description

Job Description - Apprentice - Health and Social Care (Customer Only) (25722)

Job Description

Apprentice - Health and Social Care (Customer Only) - ( 25722 )

Description

Gateshead, Lobley Hill Road, NE11 0DG

Fixed term Apprenticeship of 15 months duration, full time (37.5 hpw), While your core working hours will be Monday to Friday, 09:00 to 17:00, we expect flexibility to accommodate customer and service needs on weekends, with availability required between 07:00 and 21:00.

Salary from £10.00 to £ 12.21, plus an industry recognised qualification that we pay for, and brilliant benefits including health cash plan!

Home, a place where you belong

Have you always wanted to build a meaningful career in Adult Social Care and gain the skills to grow and thrive in the sector? Do you enjoy interacting with a wide range of people, building genuine connections, and making a real difference in their lives?

Then read on… We have the perfect job for you as one of our Apprentice Level 2 Support Worker, part of the Watergate Court CQC Team at Home Group!

Our award-winning apprenticeship programme has been designed to get our customers and colleagues on the career ladder! (How awesome is that!) Don’t be put off by the word apprentice as you can be any age to apply.

Typical day as an Apprentice Level 2 Support Worker

• Support our older residents: You'll play a key role in helping our customers—aged 65 and over—live comfortably, safely, and independently at Watergate Court.
• Learn on the job: Gain hands-on experience in adult care, working alongside skilled team members who’ll help you develop your knowledge and confidence.
• Work closely with your mentor: You’ll be supported by a dedicated mentor from within the team and report to one of our Deputy Managers for guidance and day-to-day support.
• Get qualified while you work: We’ve partnered with a leading apprenticeship training provider to help you complete an industry-recognised Level 2 qualification in Adult Care.
• Ongoing support and development: You’ll have access to an experienced tutor, regular learning sessions, and all the tools and resources you need to succeed.
• Make a difference every day: Whether it’s helping with daily tasks, offering companionship, or supporting activities, your work will have a direct impact on improving the lives of our residents.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for a top 10 Great Place to Work in the UK Employer!

About you

• You are a current or previous customer of Home Group or currently live in a Home Group property.
• Ideally you have GCSEs in English and maths, but don’t worry if not, you will complete these as part of your apprenticeship learning.
• We’re a high-tech organisation so we need you to have good IT skills.
• A genuine interest in learning and personal and professional development – this is a learning role after all!

Eligibility – Who qualifies as a Home Group Customer?

• To apply for this apprenticeship, you’ll need to meet at least one of the following criteria:
• You currently live in a Home Group property (as a tenant or non-tenant)
• You are currently accessing a Home Group service (whether it’s live-in, drop-in, or community-based support)
• You have accessed a Home Group service within the last five years
• You are part of a Home Group umbrella service (for example, we own the property, but another provider delivers the support, or vice versa)
• You are a care leaver aged 16–24

Our team

You’ll be joining our lively team at Watergate Court, led by our amazing Registered Manager Zeyad Ahmed, along with our two Deputy Managers, Eileen and Monika. We are a close-knit crew who love food, chocolates, and enjoy a bit of friendly banter! If you’ve got a great sense of humour and a love for trying different cuisines, you will fit right in.

We are passionate about providing top-notch care to our customers, and we are proud of the impact we make every day. We were even nominated for the ‘Top Team’ award—okay, we did not crack the top 5, but we are ready to bring our A-game next year for the Home Star Awards!

At Watergate Care, we believe in working hard while having fun along the way. From team-building events to festive Christmas meals, we are all about creating a supportive, social, and welcoming environment!

Job details

• You will be doing a level 2 qualification, and this will last 15 months. You’ll gain stacks of experience to help you launch your career.
• Many of our apprentices secure a permanent role with us so who knows where you’ll end up in the future!
• You will be based at the service, working Monday to Friday, 09:00–17:00. However, due to the nature of the role and service needs, you are expected to be available during weekends and between the hours of 07:00–21:00 to support with customer activities.
• You will have built in time (20% of your working week) for study and support for working towards your qualification.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work !

What’s in it for you?

• 25 days leave (plus bank hols and a “me day” to use whenever you fancy), and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
• Over 800 high street discounts on groceries, holidays, and days out. You can also double up many discounts with the NUS Student discount card that we pay for!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us.
• Generous pension scheme with life insurance of 3x salary. See our full range of benefits on our website.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at [e-mail]

Work Locations

Work Locations

: Gateshead (Watergate House) 83 Watergate House Consett Road Lobley Hill Gateshead NE11 0DG