Apprentice GP surgery receptionist - Ref 14839

Primrose Bank Medical Centre; Blackburn; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local medical practice in Blackburn is seeking a Receptionist to provide high-quality service to patients. Responsibilities include receiving patients, managing appointments, and ensuring a tidy reception area. Candidates should be friendly, approachable, and capable of maintaining confidentiality. Opportunities for personal development and progression are included. Salary reviews occur annually, and free parking is available.

Benefits

28 days holiday including bank holidays

Free parking

Opportunity to work at two different sites

Progression opportunities

Annual salary reviews

Overtime opportunities

Qualifications

• Must have reliable transport or access to public transport.
• Ability to maintain confidentiality and discretion is essential.
• Candidates should be friendly and approachable.

Responsibilities

• Receive patients and consult with members of the Practice team.
• Cover all reception positions as necessary.
• Answer the telephone professionally and process appointment requests.

Skills

Willing to learn

Maintain confidentiality

Friendly and approachable

Confident dealing with customers

Respectful and empathetic

Tools

Microsoft Office

Clinical systems

Job description

Company Bio

Here at Primrose Bank Medical Centre, we strive to deliver high-quality healthcare to all patients regardless of their age, race, religious beliefs, gender, or sexual orientation. We treat all patients with dignity and respect in a welcoming, clean, and safe environment.

Our Values:

For Patients:

• To provide the best possible service to all
• To treat patients as we would want to be treated
• Be open, honest, and truthful

For Staff:

• Provide a clean and safe environment to work in
• Ongoing training, personal development, and appraisals
• Support to ensure job satisfaction

Job Description

• Receiving patients, consulting with members of the Practice team
• Cover all reception positions as necessary
• Keep the reception area tidy
• Replenish notice-boards and leaflet dispensers
• Ensure visitors sign in and out of the visitors book
• Have a working knowledge of the telephone and messaging systems
• Answer the telephone professionally
• Process appointment requests for today and future appointments, via telephone and in person
• Use Microsoft Office and clinical systems

Requirements

• Willing to learn and have a go
• Maintain confidentiality and discretion
• Friendly and approachable
• Confident dealing with customers
• Respectful and empathetic
• Reliable transport or access to public transport

Additional Information

• 28 days including bank holidays
• Free parking available
• Opportunity to work at two different sites (Blackburn and Ewood)
• Progression opportunities
• Salary reviews annually
• Overtime opportunities