Apprentice - Freight Forwarding

DHL Global Forwarding; Antrim; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics company in Antrim, UK, is seeking an Apprentice International Freight Forwarder. This role involves managing logistics for customers, ensuring compliance with documentation, and coordinating freight movement. Ideal candidates will have good administrative and organizational skills along with a minimum of 5 GCSE passes including English and Maths. This apprenticeship offers a chance to develop your skills in a dynamic environment.

Responsibilities

• Develop customer relationships.
• Ensure prompt response to enquiries.
• Adhere to Customs Compliance procedures.
• Complete Job Files accurately.
• Resolve discrepancies with carriers.
• Coordinate ocean or air freight planning.
• Liaise with transport & warehouse teams.
• Maintain milestones in freight forwarding system.
• Manage movement of freight using company systems.
• Update customer complaints system.
• Ensure compliance with company conduct standards.

Skills

Administrative skills

Interpersonal skills

IT skills

Windows knowledge

Word proficiency

Excel proficiency

Education

5 x GCSE passes including English and Maths

Job description

As an Apprentice, you’ll develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air. This can include Exporting and Importing Goods from and to the UK and across the World.

Responsibilities

• Develop relationships with customers (internal/external)
• Ensure all customer enquiries are responded to promptly and professionally
• Adhere to Customs Compliance procedures and documentation
• Ensure each ‘Job File’ is fully and accurately completed
• Work with carriers and handling agents to resolve exceptions and discrepancies as they arise
• Work with DGF departments on ocean or air freight planning and coordination
• Liaise with DGF transport & warehouse teams on ocean or air freight planning and coordination
• Liaise with overseas offices on ocean or air freight planning and coordination
• Maintain mandatory milestones through the company\'s freight forwarding system
• Use company systems to create, manage and maintain the movement of freight
• Update the company’s customer complaints system with all required inputs
• Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption

Skills and Qualifications

• Good administrative and organisational skills
• Effective interpersonal skills
• Ability to prioritise tasks and use own initiative
• High level of IT skills
• Good knowledge of Windows, Word, Excel
• Minimum of 5 x GCSE passes including English and Maths (or equivalent)

Further Information

ApprenticeshipNI eligibility conditions apply. Applicants please note this position is under the auspices of ApprenticeshipNI provision.