Apprentice Finance Liaison Officer

Wokingham-Borough-Council; Wokingham; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Generous annual leave 25 days + 5 days

GP Helpline

Employee Assistance Programme

Free Eye Tests

Free onsite gym

Local & lifestyle discounts

Move through menopause course

Sports & social activities

And more

Job summary

Wokingham Borough Council is recruiting a Finance Liaison Officer Apprentice for a full-time 24-month fixed-term contract. You will support financial processes and systems, partnering with Senior Management Accountant and cross-department teams to deliver excellent customer service while developing finance administration expertise.

You’ll work with Finance colleagues to navigate complex financial frameworks, make routine decisions confidently, and help design tools to enable self-service and

Qualifications

• Good standard of education, including excellent literacy and numeracy skills.
• Good IT skills including office software such as Microsoft Excel, Word, Outlook, Power Point.
• Experience within a customer-focused service providing excellent customer service especially in a Finance environment.

Responsibilities

• Assist with understanding customer needs and enable a speedier, simpler, more responsive customer journey.
• Manage customer issues effectively and know when to consult with others, including specialists.
• Own the resolution of some complex cases.
• Assist with design and development of tools and guidance notes for self-serve and knowledge widening.

Skills

Customer service

Numeracy

IT literacy

Education

General education

Tools

Excel

Word

Outlook

PowerPoint

Job description

Employer: Wokingham Borough Council
Salary: £24,522 - £24,796 Per Annum, Plus Benefits (Pay Award pending)
Location: Wokingham Hospital, Wokingham Borough Council, Shute End/Home Working
Contract: Contract
Working Pattern: Full Time
Hours: 37 hours per week.
DBS Check: Enhanced
Closing Date: 06/09/2026 at 23:00
Reference: 710599

We have an excellent opportunity for a Finance Liaison Officer Apprentice to join our Finance team here at Wokingham Borough Council, on a Full-Time, 24-Month Fixed-Term Contract.

As Finance Liaison Officer Apprentice, you will act as a key point of contact for internal customers seeking support with financial processes and systems. Working in partnership with the Senior Management Accountant and collaborating across multiple teams within the Local Authority, you will ensure seamless delivery of excellent customer service while developing your expertise in finance administration and support functions.

You’ll work efficiently in partnership with Finance colleagues, specialists, and departments—including Management Accounting teams and Business Partners—navigating complex financial frameworks to deliver accurate and timely support. This includes making routine decisions with growing confidence and professionalism while participating in solution-based actions that encourage quality, knowledge-sharing, and continuous improvement. You’ll also assist in designing and developing tools and guidance to enable self-service and widen the team’s knowledge base.

The successful candidate will undertake the Level 3 Business Administrator Apprenticeship delivered by TEND, the duration of the course is 21 months. The apprenticeship will lead to a qualification in Business Administration.

This is a fantastic opportunity for a collaborative, motivated professional with experience in customer-facing environments, strong IT and numeracy skills, and the ability to work empathetically with people at all levels within and outside the organisation.

Not only is this an excellent opportunity, but it’s a fantastic time to join our team. You will receive an extensive range of employee benefits including:

Generous Annual Leave – 25 days annual leave (rising by 5 days after 5 years of continued local government service), plus bank holidays

GP Helpline - Available 7 days a week

Employee Assistance Programme - Including a 24/7 Your Care Helpline

Free Eye Tests and Flu Vaccines

Free Onsite Gym - Located at Shute End Offices, Wokingham

Local & Lifestyle Discounts - Save on shopping, entertainment, dining out & more

Move through Menopause Course

Sports & Social Group Activities – Including running, football, cricket & more

And more!

Key Responsibilities

• Assist with the understanding of customer needs and enabling a speedier, simpler, more responsive customer journey contributing to the continuous improvement in the delivery of the Council’s outcomes and ensuring high levels of internal customer satisfaction.
• Manage customer issues effectively and understand when to consult with others, including specialists.
• Personally own the resolution of some complex cases.
• Assist with the design and development of tools and guidance notes for the areas of specialism to enable the team to self-serve and widen their knowledge.

Candidate Requirements

• Good standard of education, including excellent literacy and numeracy skills.
• Good IT skills including office software such as Microsoft Excel, Word, Outlook, Power Point.
• Experience within a customer-focused service providing excellent customer service especially in a Finance environment.

Our Area

Wokingham Borough Council has recently been ranked 2nd most productive council in England by the Impower Productivity Index, recognising our strong performance and efficient use of public money.

Our Borough is set in the heart of Berkshire with excellent transport links to Reading and central London. Our area comprises of a vibrant and historical market town, attractive villages, and miles of beautiful countryside.

We’re home to a range of high performing schools, a host of international businesses and an incredible community. The borough has a strong local economy with accelerated growth, a range of excellent public facilities and low levels of crime, offering an exceptional quality of life.

AI in Applications

We recognise that candidates may choose to use artificial intelligence (AI) tools to support the preparation of their job applications. When used appropriately, AI can be a helpful aid in structuring responses, checking clarity, and improving presentation.

However, applications must reflect your own skills, experience and understanding. If an application appears to rely excessively on AI-generated content, it may not meet the required standard and could be rejected.

We encourage all applicants to ensure their submissions are authentic, tailored to the role, and clearly demonstrate their own knowledge, experience and suitability.

Whilst this is a fixed term contract appointment, for anyone already employed by Wokingham Borough Council this would be classed as a secondment if successful. Therefore, the usual permission requests for secondments apply and you must speak to your line manager in the first instance before applying.

If your application is shortlisted for an interview, you will be required to provide proof of your right to work in the UK at that stage. Additionally, successful candidates must present proof upon receiving a job offer.

Please note that all offers are conditional and subject to the satisfactory completion of pre-employment checks.

Please be aware that we will be reviewing the applications we receive on a daily basis, and we reserve the right to close the advert early if suitable candidates are identified.

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. All successful candidates for this role will be subject to Disclosure & Barring Service (DBS) checks along with other relevant employment checks.

Due to the high volume of applications we receive, we regret that we are unable to respond to every applicant individually.

If you do not hear from us within 4 weeks of the application closing date, please assume that your application has not been successful on this occasion.

We appreciate your interest in joining Wokingham Borough Council and thank you for taking the time to apply.

Wokingham is an equal opportunities employer.

Alternatively, to arrange an informal discussion about the role, contact Michael Trayhorn, Senior Management Accountant - Adult Social Care, via [e-mail] (Strictly no agencies).

Interview date: Friday 11 th September (Subject to change)