Apprentice: Family Services Admin & Frontline Support

Oldham-Council; Oldham; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension

Cycle to Work

Job summary

Oldham Council is recruiting for two Business Support Officer Apprenticeship positions within the Integrated Children and Family Service. The role entails providing efficient business support across Family Hubs in Oldham, handling referrals and safeguarding caseloads, and ensuring timely administrative processes within Healthy child programme targets.

The apprenticeship requires literacy, numeracy, IT aptitude, and a readiness to develop through the Business Admin Level 3 Apprenticeship.

Qualifications

• Sufficient literacy and numeracy skills.
• Ability to use IT applications in relation to the requirements of the post.
• Work flexibly to meet the needs of the service.
• Willing to work towards the Business Admin Level 3 Apprenticeship Qualification.

Responsibilities

• Provide excellent customer service by offering a safe, welcoming hub service accessible to users from diverse backgrounds.
• Respond to enquiries with accurate information about Family Hubs and related services.
• Assist service users with ICT and online resources.
• Keep the Family Hubs website up to date on a weekly basis.
• Carry out Health and safety checks (daily/weekly/monthly) and log repairs.
• Maintain child and family records per policy, respond to data requests within timelines.

Skills

Literacy

Numeracy

IT skills

Flexible working

Customer service

Education

Business Admin Level 3 Apprenticeship

Job description

Oldham Council is recruiting for two Business Support Officer Apprenticeship positions within the Integrated Children and Family Service. The role entails providing efficient business support across Family Hubs in Oldham, handling referrals and safeguarding caseloads, and ensuring timely administrative processes within Healthy child programme targets.

The apprenticeship requires literacy, numeracy, IT aptitude, and a readiness to develop through the Business Admin Level 3 Apprenticeship.