Apprentice Data/customer Support

Gradwell; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job description

Our client based in Bath, BA1 delivers cutting-edge cloud technology and is now eager for a Customer/Data Support Apprentice to join their growing team. You will be completing your L3 Data Technician Apprenticeship via Remit Training.

• Possible progression opportunities as part of a fast-growing, successful company

The customer service/data support apprentice role is a vital role within the overall support teams and wider Service Operations team, responsible for providing in-depth customer service support both to our direct customer base and our internal customers whilst ensuring all data is updated and recorded accurately. Our ideal apprentice should have great communication skills, strong attention to detail, and the ability to manage workload effectively and efficiently.

Responsibilities

• Answer calls in a professional and friendly manner, addressing customer inquiries with clarity and confidence
• Handle customer cases raised via email, creating, maintaining, and updating case details accurately
• Ensure all account and contact details are linked to the case for thorough record-keeping
• Collect and format data from daily calls to facilitate presentation for review and further advanced analysis by others, i.e. how many calls were dealt with each day and what problems did the customer have
• Store, manage and share data securely in a compliant manner
• Present data for review for line manager on a weekly basis
• Liaising with internal stakeholders - mainly within your team but also other departments
• Keep customers informed on the progress of their queries while their issues are under investigation
• Promote self-serve options by guiding customers to our knowledge base for common inquiries
• Collaborate with other departments to efficiently resolve customer queries and raise necessary tasks (e.g., processing credits)
• Manage multiple customer queries simultaneously with high levels of organisation and accuracy
• Apply effective problem-solving skills to resolve complex customer issues
• Accurately resolve billing inquiries to maintain up-to-date invoicing records
• Process small sales requests from customers, including hardware and Direct Dial-In (DDI) services
• You will be completing your Level 3 Data Technician Apprenticeship via Remit Training
• Learning will be delivered to you virtually at your workplace via our blended learning model

Monday to Friday 9am to 5pm