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Affinity Water seeks an Apprentice Customer Service Technician to join their frontline teams. This role promises hands-on experience and mentorship to develop crucial skills while addressing customer concerns in the water industry. The apprenticeship is tailored for full UK driving license holders, offering a competitive salary with significant growth potential.
Affinity Water is offering a fantastic career opportunity to join our skilled frontline teams as an Apprentice Customer Service Technician.
Whether you're leaving school or college, looking to upskill in your career, or seeking a complete career change. Affinity Water will give you the help and support you need to succeed.
As an apprentice you'll join a recognised water industry training programme, carefully tailored to your development and delivered by leading industry experts.
You’ll be working in a real team alongside people with years of solid experience, who will give you day-to-day support and mentorship, helping you to learn the tools and techniques you need to build a rewarding career in the water industry.
About our Customer Service Technicians
Our Customer Service Technicians are responsible for operating and stewarding our below-ground networks to ensure we provide high quality drinking water to our customers. They are responsible for making cost effective decisions on the operation, repair and maintenance of the water network, ensuring there is minimal disruption to our customer’s water supply.
Our Customer Service Technicians attend customer home appointments to resolve water supply issues. They investigate, advise and report on enquiries providing a quality customer experience to meet customer expectations on all enquiries while delivering regulatory and company standards.
This is a varied role, which may include supporting with burst mains, supporting the fire brigade with water supplies, planning and executing network isolations to facilitate works, investigating reports of visible leakage and completing network MOTs to assure the accessibility and operability of our assets.
About the Programme
As an Apprentice Customer Service Technician, you will work with Affinity Water and our approved training provider to meet the key responsibilities of your programme and the wider duties of your role. This is an exciting chance to kickstart your career and we will support you every step of the way through a range of activities and real-world opportunities.
These include:
Requirements
Pay and Benefits
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
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