Apprentice Customer Service Advisor - Stockport

MFC Foundation; Stockport; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading occupational health service provider in Stockport is seeking an Apprentice Customer Service Advisor. The role includes liaising with clients, promoting services, and maintaining records. No prior qualifications necessary as full training is provided. This apprenticeship offers opportunities for personal growth and career progression within a supportive team environment.

Benefits

Up to 30% discounts across high street retail stores

24/7 access to external health and wellbeing support

Opportunities for personal growth and career progression

Qualifications

• No previous qualifications required.
• Ability to work independently and as a team player.
• Empathetic and compassionate when dealing with sensitive issues.

Responsibilities

• Liaise with stakeholders via phone/email professionally.
• Gain a full understanding of services to promote to clients.
• Maintain accurate records of client interactions.

Skills

Excellent telephone skills

Outstanding written and verbal communication

Good time management skills

IT literate

Job description

Overview

08:30-17:00 Monday-Friday with an hour break. Based full-time at Clarity's Stockport office.

Clarity are seeking a motivated, enthusiastic and ambitious individual who can demonstrate excellent telephone skills, outstanding written and verbal communication, and a passion for customer care to support their Customer Service department as an apprentice.

Summary

Due to the continued expansion of the business, Clarity is investing in the Customer Service function for an Apprentice Customer Service Advisor to proactively promote additional services whilst maintaining a central hub for resolving enquiries and issues. Clarity are seeking a motivated, enthusiastic and ambitious individual who can demonstrate excellent telephone skills, outstanding written and verbal communication, a passion for customer care, the ability to liaise with internal and external stakeholders and problem solve. Previous experience is not required as full training will be provided, with the apprenticeship embedding the skills gained to guarantee success. Reporting through the Customer Services Manager, the individual will play an integral role in the continuous development of the function.

Responsibilities

• Liaise with internal and external stakeholders via the phone/email with professionalism and efficiency
• Gain a full understanding of the service to be able to confidently promote to clients and deal with enquiries
• Gather insights from client interactions to assist in the continuous improvement of the service
• Maintain accurate records of client interactions, feedback, and complaint resolutions
• Attend and co-ordinate client meetings and demonstrations
• Keep up to date on all processes relevant to the Customer Service Advisor role, attending training and team meetings where required
• Adapt to take on additional responsibilities as required by the team or business

Benefits

• Up to 30% discounts across high street retail stores as part of the apprenticeship
• 24/7 access to external health and wellbeing support online or via the phone
• The opportunity to learn directly from industry professionals to enhance your career
• Genuine opportunities for personal growth and career progression

Apprenticeship Delivery

• You will be assigned an expert Lifetime Training coach to support you throughout your apprenticeship journey, with regular face to face and virtual catch ups every 4-6 weeks
• You will work towards your Customer Service Practitioner Level 2 apprenticeship qualification over the course of 12-18 months
• A hands-on approach to learning and structured training plan delivered at your place of work without the expectation to attend college
• Dedicated time each week to focus on your learning

Requirements and Prospectus

Desired Skills

• Well organised with good time management skills, able to effectively prioritise workload • Ability to work independently and as a team player, striving to improve and upskill • Ability to adapt and take on other responsibilities where necessary • Able to work calmly under pressure • IT literate with experience in using a range of software applications

Personal qualities

• Excellent telephone manner, able to deal with inbound & outbound calls
• Outstanding verbal and written communication
• Keen attention to detail
• Professional and enthusiastic manner
• Empathetic and compassionate when dealing with sensitive issues

Qualifications required

No previous qualifications required.

Future prospects

Clarity strive to ensure their team have access to genuine training and development opportunities to enhance and further their career.

Training to be delivered

Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English

About the Employer

Clarity Occupational Health, we deliver tailored occupational health and health surveillance services that help businesses protect employees, reduce risks, and maintain full HSE compliance.

Through close collaboration with managers and HR teams, we provide seamless service delivery—from on-site medical assessments to mobile health surveillance units—backed by clear, actionable reports. This ensures compliance with legal obligations while supporting a healthier, more productive workforce.

Employer

Clarity Occupational Health Ltd

Visit employer website

Address

Key House, The Embankment Business Park

Greater Manchester

Stockport

SK4 3GN

The map below displays the employer’s location, please check travel times before applying.