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An exciting opportunity has arisen for an Apprentice Customer Service Advisor at an esteemed educational institution. The successful candidate will provide essential customer and administrative support, ensuring a seamless accommodation experience for students. This role involves assisting with accommodation management, engaging with students directly, and contributing to the team's outreach events. Ideal candidates should be enthusiastic about customer service and keen to learn. This apprenticeship will also provide a clear pathway for career advancement within the organization.
Position Details:
Campus Services
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary£20,494 per annum rising to £25,618 after 12 months service.
Apprentice Grade 3
Full Time / Fixed Term for16 Months
Apprenticeship Standard:Customer Service Practitioner – Level 2
Training Provider:Hit Training
Closing date: 10 August 2025 - please upload a CV with your application.
Eligibility: The training delivered in apprenticeships is funded through the apprenticeship levy which is subject toDepartment for Education funding rulesfor apprenticeships. When reviewing applications the University and the training provider will be checking candidates meet thiseligibility criteria. Further information is available on ourwebpage.
You have normally been a resident in the UK for the last 3 years. For exemptions please refer to the government funding rules for apprenticeships.
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, andweare equally proud to be recognised as a leading global university.We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here todevelopthrough our sector-leading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full potential.With almost 5,000professionalservices jobs in a wide-range of functionsin Edgbaston andin our campus inDubai, there are plenty of opportunities foryou to be able to develop yourcareer at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate.We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are,and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and, depending on the role, we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working.In addition, you will receive a generous package of benefits including 40 dayspaid holidaya year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site.On campus we have a state-of-the-art sports centre with pool, shops,places to eat and drink,our own art gallery, museum and botanical gardens.
Find out more about thebenefits of working for the Universityof Birmingham
Apprenticeship Context
Student Living at the University of Birmingham have an exciting opportunity to join our team as an Apprentice Customer Service Advisor. You will play a key part in ensuring a comprehensive and efficient accommodation experience for all students.
The team play a major role in ensuring that university owned and managed bed spaces are fully occupied and that excellent customer care is always provided. The Student Living team provides advice, information and support to students living in University owned accommodation and the private sector.
Apprenticeship Summary
This Apprentice Customer Service Advisor role, situated within the Business Development Team at the Student Living Hub in University Centre, requires the post holder to provide direct customer and administrative support. Key responsibilities include assisting with accommodation allocations, transfers, private sector contract verification, and general guidance. The role encompasses responding to customer enquiries across multiple channels (in-person, email, telephone) and performing general office administration.
The Apprentice will represent Student Living at various outreach events, including Open Days, Webinars, and Offer Holder Days.
Main duties the apprentice will learn:
Further Details
This apprenticeship would suit
Required Knowledge, Skills, Qualifications, Experience
Career Pathway
On completion of this apprenticeship, you may be able to progress into one of the following roles:
Customer Service Advisor
Administrator
Team Leader
For enquiries please email: apprenticeships@contacts.bham.ac.uk
View our staff values and behaviours here
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy.You can find out more about our work to create a fairer university for everyone on our website .