Apprentice Customer Service Advisor

JR United Kingdom; Wales; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications provider in Wales is seeking a Customer Service Advisor for a full-time apprenticeship. You will support customers and ensure exceptional service while completing a Level 2 NVQ in Customer Service. The role offers a starting salary of £21,620, plus benefits such as flexible working, discounts, and opportunities for career progression.

Benefits

Starting salary of £21,620

Flexible working model

Discounts on EE & BT products

Volunteering days

Optional private healthcare

Share scheme

25 days holiday

Free parking

Critical illness cover

Qualifications

• Eager to work in customer service.
• Willingness to complete an apprenticeship.

Responsibilities

• Support and assist customers throughout their experience.
• Provide exceptional personal service every time.

Skills

Customer service skills

Communication

Problem-solving

Education

Level 2 NVQ in Customer Service

Job description

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Client:

EE

Location:

Porth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

04.08.2025

Expiry Date:

18.09.2025

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Job Description:

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role

This is customer service, so let's keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme?

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Your role will be to show our existing customers why the EE family is the right one for them.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to ensure our customers receive an exceptional and personal service every single time.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme, for example, will give you the opportunity to learn a new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management, and more.

Our Aspire programme is just one example of how we can help you move your career forward. If you’d like to know more, just ask!

We believe in a completely personal environment, where you’re treated how you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion, or gender identity, we recognize and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?

Being part of the EE family brings many benefits, including:

• A great starting salary of £21,620, plus incentives throughout the year
• Our smart working model supports you to create a flexible routine that works for you
• Huge discounts on EE & BT products, including your mobile and broadband, saving hundreds of pounds every year
• Brand new sites! We are refurbishing all our contact centres to make them state-of-the-art and a great place to work
• Volunteering days to give back to your local community
• Optional private healthcare and dental for you and your family
• A share scheme to invest in the company at a discounted rate
• 25 days holiday with the option to buy more
• Critical illness cover
• Discounts on attractions for the family all year round
• Additional perks like free parking, free tea and coffee, and even a concierge

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to start the conversation!