Apprentice Customer Service Advisor

JR United Kingdom; United Kingdom; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading customer service company in the UK is seeking an Apprentice Customer Service Advisor. You will provide exceptional support to our customers and complete a Level 2 NVQ in Customer Service. The role offers a competitive salary of £21,620 with numerous employee benefits including discounts, flexible working, and opportunities for career advancement.

Benefits

Competitive starting salary

Flexible working routine

Discounts on EE & BT products

Volunteering days

Optional Private Healthcare

Share scheme

25 days holiday

Critical Illness cover

Discounts on attractions

Qualifications

• Must be passionate about customer service.
• Willingness to undertake an apprenticeship.
• Ability to work in a team-oriented environment.

Responsibilities

• Provide exceptional and personal service to customers.
• Support existing customers and enhance their experience.
• Complete required coursework for NVQ qualification.

Skills

Customer service

Communication

Teamwork

Education

Level 2 NVQ in Customer Service

Job description

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Apprentice Customer Service Advisor, united kingdom

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Client:

EE

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

25.07.2025

Expiry Date:

08.09.2025

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Job Description:

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role

This is customer service, so lets keep it simple. Would you love working in customer service? Do you wantunlimitedearningpotentialwith a super simple,uncappedbonus scheme?

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be thebackboneof our business by supporting and being there for our customers. Working inCustomer Service, your job will be to show our existing customers why theEE familyis the right one for them.

We are more than ateamat EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto ourAspireprogramme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

OurAspireprogramme is just one example of how we can help you move yourcareerforwards, and if you’d like to know more just ask!

We believe in a completelypersonalenvironment, where you’re treated like you want to be treated. We’recommittedto working together to build acommunitywhere everyone feels they belong. Whatever yourage,race,sexuality,disability,religionorgenderidentity, we recognise andcelebrateour differences and embracediversityat all levels. Everyone iswelcomeat EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

Agreatstarting salary of£21,620, plusincentivesthroughout the year

OurSmart working modelwhich supports you to create aflexible workingroutine that works for you

Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year

Brandnewsites! We are currently refurbing all our contact centres to make themstate of the artand a great place to work

Volunteering days, so you cangive backto your local community

Optional Private Healthcare and Dental, foryouand thefamily

A share scheme where you caninvestin the company at adiscountedrate

25 days holidaywith the option to buy more

Critical Illnesscover

Discountsoff attractions for thefamilyall year round

The smaller bits like;freeparking on our sites,freetea and coffee, and even aconcierge

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!