Apprentice Customer Service Advisor

TieTalent; Torpoint; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading telecommunications company is seeking bold and energetic individuals for a customer service position in Torpoint. With a starting salary of £21,620, you'll contribute to providing exceptional service while receiving training towards an NVQ. This role offers a supportive environment that celebrates diversity and commitment to career development, alongside various benefits, including health care and family leave.

Benefits

Great starting salary with incentives

Online GP for the family

Paid carer's leave

Equalized family leave

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Energetic and ambitious individuals welcome.
• No specific background required.
• Commitment to personal and customer service.

Responsibilities

• Ensure exceptional customer service experiences.
• Assist customers with bills, contracts, and smartphone features.
• Build a sense of community among customers.

Skills

Customer service skills

Effective communication

Problem-solving abilities

Teamwork

Education

NVQ qualification (or equivalent)

Job description

About

Where: EE Plymouth

Full time: Permanent

Salary: £21,620 per year

Start Date: 06th October 2025

The Role

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.

Join our multi award winning Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.

You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season TicketTravel Loan – Giving you the funds topay for your travelto and from work up front, making a difference where it counts
• Volunteering days, so you cangive backto your local community
• Optional Private Healthcare and Dental, to protect you and your family
  
  

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!

• Torpoint, England, United Kingdom
  
  

Languages

• English