Apprentice Customer Service Advisor

JR United Kingdom; Torpoint; On-site; GBP 22,000; Full time

Job summary

A leading mobile network provider in Torpoint is seeking an Apprentice Customer Service Advisor to deliver exceptional service. This role is perfect for individuals eager to start a career with a supportive company committed to your development. With a salary of £21,620 and numerous benefits, including a comprehensive apprenticeship program, you'll have the opportunity to grow your career with us.

Benefits

Online GP access

Market leading paid carer's leave

Family leave benefits

Discounts on EE & BT products

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare

Qualifications

• Enthusiasm for learning and personal growth.
• Ability to provide excellent customer service.
• Willingness to engage in diverse community.

Responsibilities

• Assist customers with billing and contracts.
• Provide information on smartphone features.
• Support customers through exceptional service.

Skills

Customer service orientation

Communication skills

Teamwork

Job description

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Apprentice Customer Service Advisor, torpoint

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Client:

EE

Location:

torpoint, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

Posted:

Expiry Date:

11.09.2025

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Job Description:

Where: EE Plymouth

Full time: Permanent

Salary: £21,620 per year

Start Date: 06th October 2025

The Role

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.

Join ourmulti award winningApprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone.
You can come from any backgroundand all you need is the energy, talent and ambition to launch an amazing career at EE. So buckle up and get ready to learn loads, earn fast, receive training towards anNVQand enjoy all the extras you’d expect from Britain’s most cutting-edge mobile network.

We are more than ateamat EE; we are afamily, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.

Your Future With Us

We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

We believe in a completelypersonalenvironment, where you’re treated like you want to be treated. We’recommittedto working together to build acommunitywhere everyone feels they belong. Whatever yourage,race,sexuality,disability,religionorgenderidentity, we recognise andcelebrateour differences and embracediversityat all levels. Everyone iswelcomeat EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• Agreatstarting salary of£21,620 plusincentivesthroughout the year
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
• Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year
• Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
• Season TicketTravel Loan – Giving you the funds topay for your travelto and from work up front, making a difference where it counts
• Volunteering days, so you cangive backto your local community
• Optional Private Healthcare and Dental, to protect you and your family

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!