Apprentice Customer Service Advisor

Ee; Seaton Delaval; On-site; GBP 19,000 - 24,000; Full time

Job summary

A leading telecommunications provider is seeking enthusiastic individuals for a full-time customer service role in North Tyneside. This apprenticeship offers a starting salary of £21,620, excellent benefits, and support for career development. Ideal candidates have a strong communication skill set and a passion for helping customers. Join a family-oriented team that values diversity and personal growth.

Benefits

Online GP access 24/7

Market-leading paid carer's leave

Discounts on EE & BT products

Career development support

Volunteering days

Optional Private Healthcare and Dental

Qualifications

• Eager to learn and grow within the company.
• Energy and talent to contribute positively to the team.

Responsibilities

• Provide exceptional personal service to customers.
• Assist customers with their bills and contracts.

Skills

Customer service skills

Strong communication

Ability to learn quickly

Job description

Location: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Type: Full time, Permanent

Salary: £21,620 per year

Hourly rate: £11.08

Start Date: October 2025 onwards

Are you bold and eager to get paid? A little bit brilliant but eager to keep learning? And are you ready to start a career? If so, you could be perfect for EE.

Join our multi award-winning Apprenticeship scheme and use your charm, enthusiasm, and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team, we help people understand their bills, contracts, and features on their smartphones.

You can come from any background; all you need is energy, talent, and ambition to launch an exciting career at EE. Expect to learn a lot, earn quickly, receive NVQ training, and enjoy the benefits of Britain’s most innovative mobile network.

We are more than a team at EE; we are a family. This ethos extends to our customers. Your role will be to provide an exceptional and personal service every time.

Your Future With Us

We are passionate about helping you grow your career. When you're ready, we’ll support you in reaching your goals.

Wondering If You’re What We’re Looking For?

We believe in a personal environment where everyone is treated with respect. We are committed to a diverse community where everyone feels they belong. Regardless of age, race, sexuality, disability, religion, or gender identity, everyone is welcome at EE.

What's in it for you?

• Being part of the EE family with many benefits
• A starting salary of £21,620.00 per year
• Online GP access 24/7 for you and your immediate family, fully funded
• Market-leading paid carer's leave, up to 2 weeks
• Family leave with 18 weeks full pay and 8 weeks half pay in the first year
• Discounts on EE & BT products, saving you hundreds annually
• Support for your career development
• Season Ticket Travel Loan
• Volunteering days to give back to your community
• Optional Private Healthcare and Dental coverage

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to start the conversation!