Apprentice Customer Service Advisor

JR United Kingdom; Pontypridd; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in Pontypridd is seeking customer service apprentices. As part of the frontline customer team, you'll provide exceptional service while completing a Level 2 NVQ in Customer Service. This role offers a great starting salary with opportunities for growth and development within the company. Join a supportive environment that values diversity and personal development.

Benefits

Starting salary of £21,620

Optional Private Healthcare

25 days holiday

Flexible working model

Discounts on company products

Volunteering days

Qualifications

• Enthusiasm for customer service and helping others.
• Willingness to learn and complete an NVQ qualification.
• Ability to deliver exceptional service.

Responsibilities

• Support and assist customers with their needs.
• Provide personalized customer service.
• Engage with customers to ensure satisfaction.

Skills

Customer service

Communication

Teamwork

Education

Level 2 NVQ in Customer Service

Job description

Social network you want to login/join with:

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Client:

EE

Location:

Pontypridd, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

25.07.2025

Expiry Date:

08.09.2025

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Job Description:

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role

This is customer service, so let's keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme?

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Your role will be to show our existing customers why the EE family is the right one for them.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to ensure our customers receive an exceptional and personal service every single time.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme, for example, will give you the opportunity to learn a new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management, and more.

Our Aspire programme is just one example of how we can help you move your career forward. If you'd like to know more, just ask!

We believe in a completely personal environment, where you’re treated as you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion, or gender identity, we recognize and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

What’s In It For You?

Being part of the EE family brings many benefits, including:

• A great starting salary of £21,620, plus incentives throughout the year
• Our Smart working model supporting you to create a flexible routine
• Huge discounts on EE & BT products, including mobile and broadband, saving hundreds of pounds annually
• Brand new sites! We are refurbishing all our contact centres to make them state-of-the-art and a great place to work
• Volunteering days to give back to your local community
• Optional Private Healthcare and Dental for you and your family
• A share scheme to invest in the company at a discounted rate
• 25 days holiday, with the option to buy more
• Critical Illness Cover
• Discounts on attractions for the family all year round
• Additional perks like free parking, free tea and coffee, and a concierge service

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to start the conversation!