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Apprentice Customer Service Advisor

JR United Kingdom

New Tredegar

On-site

GBP 22,000

Full time

14 days ago

Job summary

A leading telecommunications company is seeking a Customer Service Advisor Apprentice in Merthyr Tydfil. In this role, you will provide exceptional customer service while completing a Level 2 NVQ in Customer Service. The company offers a starting salary of £21,620, flexible working options, and various benefits including healthcare and discounts on products. Join us to develop your career in an inclusive environment.

Benefits

Starting salary of £21,620
Flexible working model
Discounts on EE & BT products
Optional private healthcare and dental
25 days holiday plus purchase options
Additional amenities like free parking and concierge services

Qualifications

  • Ability to provide exceptional personalized customer service.
  • Willingness to learn and complete apprenticeship requirements.
  • Strong interpersonal and communication skills.

Responsibilities

  • Assist customers to ensure they receive the best service.
  • Help customers understand product offerings and services.
  • Participate actively in the apprenticeship program.

Skills

Customer service
Communication skills
Problem-solving

Education

Level 2 NVQ in Customer Service

Job description

Job Title: Customer Service Advisor (Apprenticeship)

Full Time: Yes

Hourly Rate: £11.09

Location: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH, United Kingdom

Job Category: Other

EU Work Permit Required: Yes

Job Description

This role involves customer service, supporting and assisting customers to ensure they receive exceptional and personalized service. You will be part of our frontline team, helping customers understand why EE is the right choice for them. The role includes completing a Level 2 NVQ in Customer Service as part of an apprenticeship program.

Your Future With Us

We are committed to your career development, offering opportunities such as our Aspire programme, which allows you to learn new skills and explore different career paths including Human Resources, Marketing, Finance, and more. We aim to create a personal, inclusive environment where everyone feels valued and respected regardless of their background.

Benefits
  • Starting salary of £21,620 plus incentives
  • Flexible working model
  • Discounts on EE & BT products
  • Refurbished state-of-the-art contact centers
  • Volunteering days
  • Optional private healthcare and dental
  • Share scheme
  • 25 days holiday plus options to buy more
  • Critical illness cover
  • Discounts on attractions
  • Additional amenities like free parking, tea, coffee, and concierge services
Application

If you believe you are a good fit, we would love to hear from you. Please reach out to start the conversation!

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