Apprentice Customer Service Advisor

JR United Kingdom; Mountain Ash; On-site; GBP 18,000 - 22,000; Full time

Job summary

A major telecommunications company in Mountain Ash is seeking an Apprentice Customer Service Advisor. This full-time role offers an hourly rate of £11.09 and a robust apprenticeship program. As a key member of the customer service team, you will support customers and enhance their experience with the brand while earning a level 2 NVQ in Customer Service. The position includes various benefits such as a competitive salary, flexible working options, and employee discounts.

Benefits

Starting salary of £21,620

Flexible working routine

Discounts on EE & BT products

Volunteering days

Private Healthcare and Dental options

Share scheme

25 days holiday

Free parking

Free tea and coffee

Qualifications

• Passion for customer service.
• Willingness to learn and complete an apprenticeship.

Responsibilities

• Provide exceptional customer service.
• Support customers with their needs.

Education

Level 2 NVQ in Customer Service

Job description

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Apprentice Customer Service Advisor, Mountain Ash

Client: EE

Location: Mountain Ash, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

04.08.2025

Expiry Date:

18.09.2025

Job Description:

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role

This is customer service, so let's keep it simple. Would you love working in customer service? Do you want unlimited earning potential with a super simple, uncapped bonus scheme?

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be the backbone of our business by supporting and being there for our customers. Working in Customer Service, your job will be to show our existing customers why the EE family is the right one for them.

We are more than a team at EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto our Aspire programme, for example, will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management, and much more—we have it all.

Our Aspire programme is just one example of how we can help you move your career forwards, and if you’d like to know more, just ask!

We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion, or gender identity, we recognize and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• A great starting salary of £21,620, plus incentives throughout the year
• Our Smart working model which supports you to create a flexible working routine that works for you
• Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
• Brand new sites! We are currently refurbishing all our contact centres to make them state of the art and a great place to work
• Volunteering days, so you can give back to your local community
• Optional Private Healthcare and Dental, for you and the family
• A share scheme where you can invest in the company at a discounted rate
• 25 days holiday with the option to buy more
• Critical Illness Cover
• Discounts off attractions for the family all year round
• The smaller bits like free parking on our sites, free tea and coffee, and even a concierge

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to get the conversation started!