Apprentice Customer Service Advisor

TieTalent; Ivybridge; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading mobile network company based in Ivybridge is offering an exciting opportunity in their customer service team. The role is part of a multi-award-winning apprenticeship program where you'll learn, earn, and receive invaluable training towards an NVQ. Ideal candidates are energetic and eager to progress in a welcoming environment that values diversity and personal growth.

Benefits

Starting salary of £21,620 plus incentives

Online GP access for you and your family

Market-leading paid carer’s leave

Family leave with 18 weeks full pay

Discounts on EE & BT products

Career development support

Season Ticket Travel Loan

Volunteering days

Optional private healthcare and dental

Qualifications

• Energetic and enthusiastic personality.
• Willingness to learn and progress.
• Ability to provide excellent customer service.

Responsibilities

• Assist customers with their bills and contracts.
• Provide support on smartphone features.
• Engage and communicate effectively with customers.

Job description

About

Where: EE Plymouth

Full time: Permanent

Salary: £21,620 per year

Start Date: 6th October 2025

The Role

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be EE.

Join our multi award-winning Apprenticeship scheme and you’ll use your charm, enthusiasm, and belief to ensure our customers experience the best of EE every time they talk to us. In our customer service team, we help people with everything from their bill and contract to features on their new smartphone.

You can come from any background—all you need is the energy, talent, and ambition to launch an amazing career at EE. Prepare to learn loads, earn quickly, receive training towards an NVQ, and enjoy all the extras from Britain’s most cutting-edge mobile network.

We are more than a team at EE; we are a family. This ethos extends to our customers, ensuring they receive exceptional and personal service every time.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth. When you're ready, we’ll support you in reaching your goals.

We believe in a personal environment where everyone is treated with respect. We’re dedicated to building a community that values diversity. Regardless of your age, race, sexuality, disability, religion, or gender identity, everyone is welcome at EE.

What’s In It For You?

Being part of EE offers numerous benefits, including:

• A starting salary of £21,620 plus incentives
• Online GP access 24/7 for you and your family
• Market-leading paid carer’s leave
• Family leave with 18 weeks full pay and 8 weeks half pay
• Discounts on EE & BT products
• Support for your career development
• Season Ticket Travel Loan
• Volunteering days
• Optional private healthcare and dental

What Are You Waiting For?

If you think you’d be a great fit, we’d love to hear from you. Reach out to start the conversation!

• Ivybridge, England, United Kingdom

Languages

• English