Apprentice Customer Service Advisor

Lexus Leicester; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading automotive company as an Apprentice Customer Service Advisor at Steven Eagell Toyota Ipswich. This role offers hands-on experience in customer service and parts sales, with comprehensive training and support to help you achieve a Level 2 Retailer Standards qualification. Ideal for enthusiastic individuals looking to start a rewarding career in the automotive industry.

Benefits

Travel and accommodation costs covered by employer

Mentoring and support at work

Residential training provided

Qualifications

• No formal qualifications required, but must be literate and numerate.
• Desire to become a first-rate Parts Retailer and thirst for knowledge.

Responsibilities

• Coordinate parts sales to ensure customers receive the parts they require.
• Use the company’s computer system to log stock movements and produce orders.
• Liaise with colleagues and customers to improve parts sales performance.

Skills

Computer Literate

Well organized

Ability to deal with different types of customers

Outgoing

Able to think logically

A good listener

Able to follow instructions

Willing to study

A team player

Able to work in a busy, fast-paced environment

Job description

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Apprentice Customer Service Advisor

Toyota

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• Steven Eagell Toyota Ipswich, Augusta Close, Ipswich, UK
• £7.55 hourly
• May 22, 2025

Customer Service Entry Level & Apprenticeships Full time

With over 170 dealerships across the UK, Toyota is one of the leading motor vehicle manufacturers. Committed to attracting bright, enthusiastic individuals into our expanding dealer network, our comprehensive apprenticeship is designed to ensure our dealer network is equipped to meet customer demands and keep up to date with ever-evolving technology.

The Apprentice Customer Service Advisor coordinates parts sales to ensure that customers receive the parts they require when needed. This involves using the company’s computer system to log stock movements and produce orders, liaising with colleagues, developing skills to improve parts sales performance, and dealing with enquiries from both trade and retail customers.

Duties Will Include

• Using the company’s computer system to log stock movements and produce orders
• Liaising with colleagues and customers
• Developing skills to improve parts sales performance and dealing with enquiries from trade and retail customers
• Using systems, equipment, and technology to meet customer needs
• Applying questioning skills, including listening and responding to build rapport
• Understanding internal and external customer needs
• Knowing internal policies, procedures, including complaints and digital media policies
• Managing customer expectations based on their needs and priorities
• Understanding your role and responsibilities
• Knowing the targets and goals to achieve

Upon successful completion of the apprenticeship, you will gain a Level 2 Retailer Standards qualification.

About You

No formal qualifications are required but you must be literate and numerate. You should have a desire to become a first-rate Parts Retailer and a thirst for knowledge, as modern logistics systems are complex.

Desired Skills & Qualities

• Computer Literate
• Well organized
• Ability to deal with different types of customers
• Outgoing
• Able to think logically
• A good listener
• Able to follow instructions
• Willing to study
• A team player
• Able to work in a busy, fast-paced environment

Training to be provided

With mentoring, support, and monitoring at work, plus residential training, you will gain the skills needed to achieve the qualification working alongside highly skilled professionals. All travel and accommodation costs are covered by the employer.

Brand

Toyota

Centre Name

Steven Eagell Toyota - Ipswich

Centre Profile

Steven Eagell Toyota Ipswich is part of one of the UK's largest Toyota dealership groups, known for customer satisfaction and excellence. We offer new and used Toyota vehicles and expert aftersales care, ensuring a seamless customer experience.

Joining our team means working in a forward-thinking environment where your contributions are valued, and your career development is prioritized. We invest in training and growth opportunities within the automotive industry.

If you are passionate about customer service and want a supportive, inclusive workplace, Steven Eagell Toyota is ideal for building a rewarding career. We seek talented individuals to join us and make a difference.

About Toyota

As a globally renowned brand, Toyota emphasizes 'kaizen' or continuous improvement. We focus on our impact on the world, vehicle manufacturing, and customer experience, always seeking ways to improve. We value our people and are recognized for excellent automotive training, helping you develop skills and achieve your ambitions.

Joining Toyota means being at the heart of an innovative brand and making a positive impact at your retailer.

Company Profile

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