Apprentice Customer Service Advisor

EE, BT and Plusnet; Hay on Wye; On-site; GBP 22,000; Full time

Job summary

A leading broadband company in Sheffield is offering an Apprentice Customer Service Advisor role. You'll be key in ensuring customers receive exceptional service while embarking on a development path towards an NVQ. With a starting salary of £21,620, Plusnet supports your career growth and offers great benefits, including discounts and private healthcare options.

Benefits

Starting salary of £21,620

Huge discounts on Plusnet, EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Free tea and coffee

Qualifications

• Willingness to learn and develop a career in customer service.
• Strong communication skills.
• Ability to work well in a team.

Responsibilities

• Ensure exceptional customer service every time.
• Support customers with their inquiries.
• Engage in training towards an NVQ.

Skills

Energy

Charm

Enthusiasm

Job description

Apprentice Customer Service Advisor

Location: Plusnet Sheffield

Full time: Permanent

Salary: £21,620 per year

Start Date: 27th Oct 2025

The Role

Are you bold and want to get paid? A little bit brilliant but want to keep learning? And really clear you want to start a career? If so, wow, you could really be Plusnet.

Join our multi award winning Apprenticeship scheme and you\'ll use your charm, enthusiasm and belief to ensure our customers experience the best of Plusnet every time they talk to us.

You can come from any background and all you need is the energy, talent and ambition to launch an amazing career at Plusnet. So buckle up and get ready to learn loads, earn fast, receive training towards an NVQ and enjoy all the extras you\'d expect from Britain\'s most personal broadband company.

We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time.

Your Future With Us

We are passionate about helping you progress your career and are committed to your growth and development. When the time is right for you, we\'ll be right there and will do everything we can to help you get to where you want to be.

Wondering If You’re What We’re Looking For?

We believe in a completely personal environment, where you\'re treated like you want to be treated. We\'re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet.

Wondering What’s In It For You?

Being part of the Plusnet family brings a huge number of benefits including the below:

• A great starting salary of £21,620 plus incentives throughout the year
• Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year
• Support in carving your own career path. We are passionate about developing our people and we\'ll support you to achieve the career you want.
• Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
• The smaller bits like free tea and coffee, and even a concierge.

What Are You Waiting For?

If you think you\'d be a great fit we\'d love to hear from you. Reach out to get the conversation started!