Apprentice Customer Service Advisor

Ee; Cardiff; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading telecommunications company is seeking enthusiastic individuals to join their customer service team as apprentices. You will assist customers, provide exceptional service, and complete a Level 2 NVQ in Customer Service. This position offers opportunities for career development and a supportive work environment, along with competitive benefits. Ideal for those passionate about customer service and eager to learn.

Benefits

Competitive starting salary

Flexible working routine

Discounts on EE & BT products

Refurbished contact centre work environment

Volunteering days

Optional private healthcare

Share scheme

25 days of holiday

Pension scheme

Critical illness cover

Gym membership discounts

Discounts on attractions

Free parking and refreshments

Qualifications

• Passion for customer service and helping clients.
• Eager to complete a training program in customer service.

Responsibilities

• Assist and support customers with inquiries.
• Provide exceptional personal service.
• Complete the apprenticeship training in Customer Service.

Skills

Customer service orientation

Communication skills

Teamwork

Education

Level 2 NVQ in Customer Service

Job description

Full time: Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role

This is customer service, so lets keep it simple. Would you love working in customer service? Do you wantunlimitedearningpotentialwith a super simple,uncappedbonus scheme?

If so, we are looking for people like you to join our frontline Customer team as an advisor. You will be thebackboneof our business by supporting and being there for our customers. Working inCustomer Service, your job will be to show our existing customers why theEE familyis the right one for them.

We are more than ateamat EE; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional andpersonalservice every single time.

Alongside working, you will also complete a Level 2 NVQ in Customer Service as part of our Apprenticeship.

Your Future With Us

We arepassionateabout helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Enrolling onto ourAspireprogramme for example will give you the opportunity to learn a whole new subject and begin a career in your area of interest regardless of your experience. Areas of interest include Human Resources, Marketing, Finance, Design, Reporting, Management and much more, we have it all.

OurAspireprogramme is just one example of how we can help you move yourcareerforwards, and if you’d like to know more just ask!

Wondering If You’re What We’re Looking For?

We believe in a completelypersonalenvironment, where you’re treated like you want to be treated. We’recommittedto working together to build acommunitywhere everyone feels they belong. Whatever yourage,race,sexuality,disability,religionorgenderidentity, we recognise andcelebrateour differences and embracediversityat all levels. Everyone iswelcomeat EE.

Wondering What’s In It For You?

Being part of the EE family brings a huge number of benefits including the below:

• Agreatstarting salary of£21,620, plusincentivesthroughout the year

• OurSmart working modelwhich supports you to create aflexible workingroutine that works for you

• Hugediscounts of EE & BT products including your Mobile and Broadband – saving youhundredsofpoundsevery year

• Brandnewsites! We are currently refurbing all our contact centres to make themstate of the artand a great place to work

• Volunteering days, so you cangive backto your local community

• Optional Private Healthcare and Dental, foryouand thefamily

• A share scheme where you caninvestin the company at adiscountedrate

• 25 days holidaywith the option to buy more

• Optional Pension scheme toprotectyourfuture

• Critical Illnesscover

• Gym membershipdiscounts

• Discountsoff attractions for thefamilyall year round

The smaller bits like;freeparking on our sites,freetea and coffee, and even aconcierge

What Are You Waiting For?

If you think you’d be a great fit we’d love to hear from you. Reach out to get the conversation started!