Apprentice Customer Service Advisor

JR United Kingdom; Caerphilly; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications provider in Caerphilly is seeking an enthusiastic Apprentice Customer Service Advisor to support customers and develop skills through an apprenticeship program. With a starting salary of £21,620 plus incentives, the role offers career growth opportunities and a positive work environment. Join now if you're passionate about helping others and want to grow with a supportive team.

Benefits

Starting salary of £21,620 plus incentives

Flexible working with Smart working model

Discounts on EE & BT products

Volunteering days

Optional private healthcare and dental

Company share scheme at a discount

25 days holiday

Free parking and amenities

Qualifications

• Eager to learn and develop in customer service.
• Willing to participate in an apprenticeship program.

Responsibilities

• Support and assist customers with their inquiries.
• Demonstrate why the company is the right choice for them.

Skills

Customer service

Communication

Problem-solving

Education

Level 2 NVQ in Customer Service

Job description

Job Title: Apprentice Customer Service Advisor, Caerphilly

Client: EE

Location: Caerphilly, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 25.07.2025

Expiry Date: 08.09.2025

Job Description:

Type: Full time, Apprenticeship

Hourly rate: £11.09

Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH

The Role

This role involves customer service. If you enjoy helping others and want to work in customer service, this position offers unlimited earning potential with a simple, uncapped bonus scheme. You will support and assist our customers, demonstrating why EE is the right choice for them. Our ethos is to treat everyone like family, providing exceptional, personalized service every time.

As part of your role, you will also complete a Level 2 NVQ in Customer Service through our Apprenticeship program.

Your Future With Us

We are committed to your career development. Opportunities like our Aspire program allow you to learn new skills and explore different career paths such as Human Resources, Marketing, Finance, Design, Reporting, and Management. We support your growth and help you advance in your career.

We foster a personal, inclusive environment where diversity is celebrated. Everyone is welcome at EE, regardless of age, race, sexuality, disability, religion, or gender identity.

What’s In It For You?

• Starting salary of £21,620 plus incentives
• Flexible working with our Smart working model
• Discounts on EE & BT products, saving hundreds annually
• Refurbished, state-of-the-art contact centres
• Volunteering days to support your community
• Optional private healthcare and dental for you and your family
• Company share scheme at a discount
• 25 days holiday, with options to buy more
• Critical Illness Cover
• Attraction discounts for your family
• Additional amenities like free parking, tea, coffee, and concierge services

What Are You Waiting For?

If you believe you’re a good fit, we’d love to hear from you. Reach out to start the conversation!