Apprentice Customer Service Advisor

JR United Kingdom; Bargoed; On-site; GBP 22,000; Full time

Job summary

A leading telecommunications company in the UK is seeking a Customer Service Advisor through an apprenticeship program. This role involves providing exceptional customer service while completing a Level 2 NVQ in Customer Service. The ideal candidate will be supportive and engage with customers, contributing to a positive team environment. The position offers a starting salary of £21,620 plus incentives.

Benefits

Starting salary of £21,620 plus incentives

Flexible working model

Discounts on EE & BT products

Volunteering days

Private healthcare options

Qualifications

• Must be willing to complete a Level 2 NVQ in Customer Service.
• Strong communication skills required.
• Ability to work in a team environment.

Responsibilities

• Support and assist customers, ensuring they receive a personal and exceptional service.
• Contribute to a positive team environment and uphold values.

Skills

Customer engagement

Team collaboration

Problem-solving

Education

Level 2 NVQ in Customer Service

Job description

Job Title: Customer Service Advisor (Apprenticeship)

Location: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH, United Kingdom

Company: EE

Job Type: Full-time, Apprenticeship

Hourly Rate: £11.09

Job Description:

Join our customer service team at EE as a Customer Service Advisor through our apprenticeship program. Your role will involve supporting and engaging with our customers, providing exceptional service, and representing the EE family ethos. You will also complete a Level 2 NVQ in Customer Service as part of your apprenticeship.

Responsibilities:

• Support and assist customers, ensuring they receive a personal and exceptional service.
• Contribute to a positive team environment and uphold EE's values.
• Complete the Level 2 NVQ in Customer Service during your apprenticeship.

Benefits:

• Starting salary of £21,620 plus incentives.
• Flexible working model supporting work-life balance.
• Discounts on EE & BT products.
• Refurbished, state-of-the-art contact centres.
• Volunteering days and private healthcare options.
• Share scheme, holiday allowance, and additional benefits.

If you're interested in starting your career in customer service with EE, we encourage you to apply and start a conversation with us!