Apprentice Customer Service Administrator

KINAXIA; Telford; On-site; GBP 10,000 - 15,000; Full time

Job summary

A leading logistics company in Telford is seeking an Apprentice Customer Service Administrator to enhance their customer service team. This role involves managing customer inquiries, ensuring timely deliveries, and maintaining organized records. Ideal candidates will possess strong communication skills and a commitment to teamwork. This apprenticeship offers valuable experience in a fast-paced environment along with additional benefits and rewards for long service.

Benefits

Life assurance

Pension

Full Uniform and PPE

Onsite Parking

Cycle to work scheme

Loyalty Awards

Employee benefits and discounts

Qualifications

• Able to work in a fast-paced environment.
• Hard working, positive and flexible attitude.

Responsibilities

• Calling customers and informing them of dates and times of deliveries.
• Ensuring all paperwork and emails are organised within Customer Service.
• Monitoring deliveries to customers ensuring they are made on time.

Skills

Clear communication skills

Attention to detail

Team player

Education

Customer Service Practitioner Level 2

Job description

Maidens of Telford are recruiting an Apprentice Customer Service Administrator to join their team at their site in Telford.

• Mon – Friday
• 40 hours per week
• National Minimum Wage, age relevant
• Course: Customer Service Practitioner Level 2
• Start date: 2025
• Additional benefits:
• Life assurance
• Pension
• Full Uniform and PPE
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Calling customers and informing them of dates and times of deliveries
• Answering customer calls and managing customer enquiries
• Ensuring all paperwork and emails are organised within Customer Service departmental functions
• Making sure POD’s are uploaded correctly into relevant systems for customers
• Monitoring deliveries to customers ensuring deliveries are made on time

Your knowledge and experience:

• Able to work in a fast paced environment
• Clear communication skills
• Attention to detail
• Hard working, positive and flexible attitude
• Team player
• Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.
• Safe
• Talented
• Attentive
• Reliable