Apprentice Customer Service Administrator

TN United Kingdom; Telford; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking an Apprentice Customer Service Administrator to join their dynamic team in Telford. This role involves engaging with customers to provide timely information on deliveries, managing inquiries, and ensuring all paperwork is meticulously organized within the Customer Service department. The ideal candidate will thrive in a fast-paced environment and possess a positive, hardworking attitude. With a focus on teamwork and customer satisfaction, this position offers a great opportunity for personal growth and development in the customer service field. Join a company that values dedication and offers a range of employee benefits.

Benefits

Life assurance

Pension

Full Uniform and PPE

Onsite Parking

Cycle to work scheme

Loyalty Awards

Employee benefits and discounts

Qualifications

• Ability to work in a fast-paced environment.
• Hardworking, positive, and flexible attitude.

Responsibilities

• Calling customers to inform them of delivery dates and times.
• Managing customer enquiries and ensuring paperwork is organized.
• Monitoring deliveries to ensure timely arrival.

Skills

Customer Service

Communication Skills

Teamwork

Organizational Skills

Job description

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Client:

Kinaxia Logistics

Location:

Telford, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

fa048c6fdce4

Job Views:

3

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Maidens of Telford are recruiting an Apprentice Customer Service Administrator to join their team at their site in Telford.

• Mon – Fri
• 40 hours
• National Minimum Wage, age relevant
• Additional benefits:
• Life assurance
• Pension
• Full Uniform and PPE
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Calling customers and informing them of dates and times of deliveries
• Answering customer calls and managing customer enquiries
• Ensuring all paperwork and emails are organised within Customer Service departmental functions
• Making sure POD’s are uploaded correctly into relevant systems for customers
• Monitoring deliveries to customers ensuring deliveries are made on time

Your knowledge and experience:

• Able to work in a fast paced environment
• Hard working, positive and flexible attitude
• Team player
• Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.