Apprentice (Credit Controller)

Getting In Limited; Warrington; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for an Apprentice Credit Controller role. This 18-month apprenticeship offers a unique opportunity to gain hands-on experience while achieving a Level 2 standard qualification. You will learn to engage with customers, assist them in managing their payments, and provide exceptional service during challenging financial times. Join a team committed to making a positive impact in the community and develop essential skills in a supportive environment. If you are looking to kickstart your career in finance and customer service, this role is perfect for you.

Benefits

Accommodation during study period

Supportive learning environment

Opportunity for career development

Qualifications

• Strong communication and customer care skills are essential.
• Attention to detail and problem-solving skills are crucial.

Responsibilities

• Interact with customers to assist with debt management and payment issues.
• Provide excellent customer service and support for financial hardships.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Number skills

Logical thinking

Team working

Initiative

Non-judgmental attitude

Patience

Education

Credit Controller and Collector Level 2 standard

Job description

Apply to: Apprentice (Credit Controller)

Vacancy Description

As an Apprentice Credit Controller, you’ll learn how to:

• Interact with our customers with the aim of stopping them falling into debt, and help those who have fallen into arrears get back up to date with their payments
• Provide ‘best in class’ customer service, supporting customers facing financial hardship and get them the help they need
• Take ownership for complex queries and issues, following these through to resolution
• Contribute to team targets
• Diagnose customer issues and investigate and interpret data held on a number of different systems
• Accurately record and process a variety of customer enquiries both verbal and written
• Manage customer expectations as well as set and agree timescales for actions to be performed
• Promote United Utilities products and services

A bit more about the role:

Your apprenticeship will last 18 months, and successful apprentices will achieve a Credit Controller and Collector, Level: 2 standard, endorsed by the Institute for Apprenticeships.

Key Details

Vacancy Title: Apprentice (Credit Controller)

Employer Description: United Utilities is responsible for water and wastewater services in the North West of England. Our purpose is to provide great water and more for the North West. We deliver 1.8 billion litres of water a day to more than 3 million homes and businesses in the North West, as well as treating all the wastewater which disappears around the U-bend. Keeping the region flowing relies on a vast behind the scenes operation, involving hundreds of reservoirs, treatment works and pumping stations; thousands of kilometres of water pipes and sewers and a 5,000 strong workforce.

Vacancy Location: Haweswater House Warrington WA5 3LP

Wage Frequency: Custom

Number of Vacancies: 6

Vacancy Reference Number: 1000297651

Key Dates:

Apply From: 24/01/2025

Closing Date For Applications: 2025-02-19 23:59:59

Interview Begin From:

Possible Start Date: 2025-09-03 00:00:00

Training

During your apprenticeship, you may need to travel to your place of study. If you’re from outside the area, accommodation will be provided by United Utilities during this period (excluding weekends). Please consider travel requirements and staying away from home if applicable.

*As long as you meet all necessary standards and behaviour criteria throughout the programme.

We need fantastic people to help us deliver a great service to the public. We are committed to reaching and recruiting from every community, supporting our employees to achieve their full potential, and ensuring everyone feels valued and included, regardless of gender, age, race, disability, sexual orientation, or social background.

Learning Provider

KAPLAN FINANCIAL LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Logical thinking, Team working, Initiative, Non-judgmental attitude, Patience.