Apprentice Compliance Officer

Department for Work and Pensions (DWP); Cannock; On-site; GBP 30,000 - 34,000; Full time

Job summary

The Department for Work and Pensions is seeking an Apprentice Compliance Officer in Cannock. This role offers a comprehensive benefits package and emphasizes adaptable work within a team context, coupled with opportunities for personal development. Candidates will undergo training to demonstrate leadership and effective communication skills while engaging with diverse partners.

Benefits

Flexible working patterns

Generous annual leave

Financial wellbeing support

Health and wellbeing support

Family-friendly policies

Funding for learning and development

Inclusive work environment

Qualifications

• Effectively lead and communicate with diverse audiences and partners.
• Exhibit excellent organisational and planning abilities.
• Strong judgement and decision-making skills.

Responsibilities

• Conduct thorough interviews in line with policies and pursue reasonable lines of enquiry.
• Maintain quality standards by adhering to DWP policies and procedures.
• Work collaboratively within a team to achieve goals.

Skills

Leadership

Communication

Organisational skills

Judgement

Decision-making

Interview techniques

Collaboration

Adaptability

Job description

Pay £30,975 to £33,184

Job description

Your work as a Apprentice Compliance Officer will involve various tasks subject to changing business priorities, requiring adaptability and flexibility.

The role may include a range of duties, such as:

1. Conducting thorough interviews by telephone or in person, in accordance with legal and policy requirements, and pursuing all reasonable lines of enquiry. Ensuring declarations and changes are reported timely and taking corrective actions if errors are identified.
2. Maintaining quality standards through adherence to all DWP policies, procedures, and CFCD operational instructions.
3. Working collaboratively within a team and contributing to team goals.
4. Promoting fraud awareness within DWP and to external partners.
5. Gathering, verifying, and assessing information to facilitate benefit reassessment and overpayment calculations.
6. Maintaining accurate records and handling sensitive evidence appropriately.
7. Liaising with other departments and organizations within partnership frameworks.
8. Prioritising workload amidst conflicting and changing priorities.

Person specification

Upon completing the required training and practical experience, you will be able to:

1. Demonstrate effective leadership and communication skills, engaging with diverse audiences and partners.
2. Exhibit excellent organisational and planning abilities.
3. Show strong judgement and decision-making skills.
4. Present information professionally to internal and external audiences.
5. Work effectively individually and as part of a team.
6. Handle challenging and vulnerable individuals with effective interview techniques and communication skills.
7. Inspire others with positivity, drive, and energy to achieve outcomes and facilitate change.
8. Be willing to travel between sites as required.
9. Adapt to a demanding and complex environment with shifting priorities.

Details, Wages, Perks

You will be based at our DWP Office in Cannock.

In addition to your salary of £30,975, the Department for Work and Pensions contributes £8,973 towards your Civil Service Defined Benefit Pension scheme. Find out more about the benefits of a Civil Service Pension.

Our benefits package supports work-life balance and includes:

• Flexible working patterns such as job sharing, term-time working, flexi-time, and compressed hours.
• Generous annual leave starting at 23 days, increasing to 30 days over time (pro-rata for part-time), plus 9 days of public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans, a cycle-to-work scheme, and employee discounts.
• Health and wellbeing support, including an Employee Assistance Programme and opportunities to join HASSRA activities (subscription payable).
• Family-friendly policies, including enhanced maternity and shared parental leave after one year of service.
• Funding for learning and development, including qualifications, coaching, mentoring, and talent programs.
• An inclusive environment with networks like Women’s Network, Race Network, Disability Network, and others.

CLICK APPLY for more information and to start your application.