Apprentice Compliance Officer

Department for Work and Pensions (DWP); Cambridgeshire and Peterborough; On-site; GBP 30,000 - 34,000; Full time

Job summary

Join the Department for Work and Pensions as an Apprentice Compliance Officer in Cambridge. This role involves conducting interviews, assessing information for decision-making, and maintaining quality standards within a collaborative team environment. Experience training and development opportunities while contributing to the DWP's mission to support the community.

Benefits

Flexible working patterns

Generous annual leave

Health and wellbeing support

Family friendly policies

Funded learning and development

Inclusive and diverse environment

Qualifications

• Demonstrate effective communication and leadership skills.
• Strong judgement and decision-making capabilities.
• Ability to work individually and collaboratively.

Responsibilities

• Conduct interviews and ensure compliance with policy.
• Maintain records and assess information for decision making.
• Work flexibly within a team to meet changing priorities.

Skills

Effective communication

Leadership

Decision-making

Organisational skills

Adaptability

Job description

Pay £30,975 to £33.184

Job description

Your work as a Apprentice Compliance Officer will involve different aspects subject to changing business priorities, therefore we need people who are adaptable and flexible.

The job may include a range of duties, with the following provided as examples:

• Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
• Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
• Promote fraud awareness within DWP and to wider external business partners.
• Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
• Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
• Liaise with other departments/organisations within the framework of any existing partnership agreements.
• Prioritise workload in line with conflicting and changing priorities.

Person specification

As a Compliance Officer, upon completion of the required learning and practical experience, you will:

• Demonstrate effective, flexible leadership and communication skills with an ability to reach a diverse audience and be prepared to engage effectively with our partners.
• Have excellent organisational and planning capabilities.
• Demonstrate strong judgement and decision-making skills.
• Present information to internal and external audiences in a professional and credible manner.
• Be able to work effectively as an individual and as part of a team.
• Deal appropriately with challenging and vulnerable individuals through effective use of interview techniques and strong communication skills.
• Inspire others through positivity, drive and energy to achieve outcomes and deliver change.
• Be willing to travel between sites if required depending on business needs.
• Have the ability to work in a demanding and complex environment with changing priorities.

Details, Wages, Perks.

You will join us in our DWP Office in Cambridge

Alongside your salary of £30,975, Department for Work and Pensions contributes £8,973 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

DWP have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

CLICK APPLY for more information and to start your application.